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- Tasks: Be the ambassador of Miu Miu, maximizing sales and creating unique customer experiences.
- Company: Join Prada Group, a leader in luxury fashion with a rich heritage and innovative spirit.
- Benefits: Work in a creative environment with opportunities for professional growth and development.
- Why this job: Engage with luxury fashion, build client relationships, and thrive in a dynamic team culture.
- Qualifications: Experience in luxury retail, strong communication skills, and a passion for fashion and art.
- Other info: Fluency in English is required; other languages are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.
The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Be driven to exceed individual Financial targets and maximize own sales performances contributing to the success of the entire store.
- Put to action business plans as per direction of Store Director, while being aware of Store performance.
- Prepare any required reports (i.e. weekly feedback on client activity engagement, action plan, etc.).
- Be driven to exceed KPI targets (Retail, CRM, NPS).
- Act as a business developer by recruiting new Clients according to Prada’s brand strategy.
- Place the Client above all, creating a welcoming environment and striving to meet their every need and request.
- Proactively seize all cross-selling opportunities utilizing all product categories available in the store.
- Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools.
- Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Brand Selling Ceremony”.
- Strengthen Client loyalty by participating in the Store’s clientelling initiatives.
- Lead by example; be generous with your time in identifying, mentoring, supporting and developing future sales leaders such as yourself.
- Provide regular feedback on clients, product and overall market trends.
- Embrace and promote the Omni-Channel mindset.
- Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors.
- Act as a role model and take actively part to the weekly training schedule.
- Constantly strive to stay updated on knowledge on product knowledge, sales techniques, Client Services, and Company policies and procedures.
- Take ownership of resolving Client complaints liaising with the line manager when necessary.
- Operate with the highest level of care and respect for the Product, evident in every ceremony or procedure.
- Utilize Company digital tools actively to offer a complete and integrated luxury experience.
- Work in synergy with the Back of House.
- Act in compliance to Company procedures on operational guidelines and stock procedures, as well as cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.
- Contribute to an effective and efficient care of Company’s assets care in back of house.
KNOWLEDGE AND SKILLS
- Experience in a similar role with luxury womens ready to wear experience.
- Passion for human relations and sales.
- Problem solving, curiosity and interest in luxury/fashion, art and design.
- Experience of building a long-lasting relationship with clients.
- Being able to work in team as well as alone.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Fluent spoken English expected. Other languages desirable.
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Miu Miu - Senior Client Advisor - Bond Street store employer: Miu Miu
Contact Detail:
Miu Miu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Miu Miu - Senior Client Advisor - Bond Street store
✨Tip Number 1
Familiarize yourself with Miu Miu's brand philosophy and values. Understanding the essence of the brand will help you convey its message effectively to clients, making you a more compelling candidate.
✨Tip Number 2
Showcase your passion for luxury fashion during your interactions. Being genuinely enthusiastic about the products and the brand can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in building long-lasting client relationships. Highlight specific examples where you've successfully engaged clients and exceeded sales targets.
✨Tip Number 4
Stay updated on current fashion trends and competitors in the luxury sector. This knowledge will not only impress during interviews but also demonstrate your commitment to the industry.
We think you need these skills to ace Miu Miu - Senior Client Advisor - Bond Street store
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Miu Miu's philosophy, values, and product offerings. This will help you convey your passion for the brand in your application.
Highlight Relevant Experience: Emphasize your previous experience in luxury retail, particularly in women's ready-to-wear. Provide specific examples of how you've exceeded sales targets and built client relationships.
Showcase Your Skills: Demonstrate your excellent communication and interpersonal skills. Mention any problem-solving experiences and your ability to work both independently and as part of a team.
Tailor Your Application: Customize your CV and cover letter to reflect the responsibilities and qualifications listed in the job description. Use keywords from the posting to make your application stand out.
How to prepare for a job interview at Miu Miu
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine interest in luxury fashion and the Miu Miu brand during the interview. Share specific examples of how you stay updated on fashion trends and competitors, as this will demonstrate your commitment to the industry.
✨Highlight Your Client Relationship Skills
Prepare to discuss your experience in building long-lasting relationships with clients. Provide examples of how you've successfully fostered client loyalty and created memorable shopping experiences in previous roles.
✨Demonstrate Problem-Solving Abilities
Be ready to share instances where you've effectively resolved client complaints or challenges. This will showcase your problem-solving skills and your ability to maintain high levels of client satisfaction.
✨Emphasize Teamwork and Leadership
Talk about your experience working in teams and how you've contributed to team success. Highlight any leadership roles you've taken on, especially in mentoring or supporting future sales leaders, as this aligns with the company's values.
