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For Companies At a Glance
- Tasks: Be the brand ambassador, providing exceptional customer experiences and building lasting relationships.
- Company: Join the Prada Group, a leader in luxury fashion with a rich heritage and innovative spirit.
- Benefits: Enjoy a creative work environment, opportunities for professional growth, and a diverse team culture.
- Why this job: This role offers a chance to immerse yourself in luxury fashion while developing your sales skills.
- Qualifications: Experience in luxury retail, strong communication skills, and a passion for fashion and art are essential.
- Other info: Fluency in English is required; additional languages are a plus.
The predicted salary is between 24000 - 42000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church's and Car Shoe brands, and has employees of over 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the "ambassador" who conveys the Brand's philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
- Be proactively engaged in cross selling with all Departments and maximises sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts.
KNOWLEDGE AND SKILLS
- Experience in a similar role with luxury womens ready to wear experience.
- Passion for human relations and sales.
- Problem solving, curiosity and interest in luxury/fashion, art and design.
- Experience of building a long-lasting relationship with clients.
- Being able to work in team as well as alone.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Fluent spoken English expected. Other languages desirable.
Miu Miu - Client Advisor -Selfridges employer: Miu Miu
Contact Detail:
Miu Miu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Miu Miu - Client Advisor -Selfridges
✨Tip Number 1
Familiarise yourself with Miu Miu's brand philosophy and values. Understanding their unique approach to luxury fashion will help you convey this effectively to customers, showcasing your passion for the brand during interviews.
✨Tip Number 2
Stay updated on current fashion trends and competitors in the luxury sector. This knowledge will not only enhance your conversations with clients but also demonstrate your commitment to the role and the industry.
✨Tip Number 3
Practice your communication and interpersonal skills. Engaging with friends or family in role-play scenarios can help you refine your ability to build relationships and handle customer complaints effectively.
✨Tip Number 4
Network within the luxury retail community. Attend events or join online forums related to luxury fashion to connect with professionals who can provide insights and potentially refer you to opportunities at Miu Miu.
We think you need these skills to ace Miu Miu - Client Advisor -Selfridges
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Miu Miu's brand philosophy and values. Familiarise yourself with their latest collections and campaigns to demonstrate your passion for the brand in your application.
Tailor Your CV: Highlight relevant experience in luxury retail, especially in women's ready-to-wear. Emphasise your skills in customer relationship management and sales performance, as these are crucial for the Client Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for fashion and luxury, along with your problem-solving abilities and interpersonal skills. Mention specific examples of how you've built long-lasting client relationships in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the luxury retail sector.
How to prepare for a job interview at Miu Miu
✨Show Your Passion for Luxury Fashion
Make sure to express your genuine interest in luxury fashion and the Miu Miu brand during the interview. Share any personal experiences or insights you have about the brand, its philosophy, and how it stands out in the industry.
✨Demonstrate Excellent Communication Skills
As a Client Advisor, communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've successfully built relationships with clients in the past and how you would approach customer interactions at Miu Miu.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of examples from your previous roles where you effectively handled customer complaints or exceeded sales targets, and be ready to share these stories.
✨Stay Updated on Fashion Trends
Research current fashion trends and competitors before the interview. Being knowledgeable about what's happening in the luxury sector will show your commitment to the role and help you engage in meaningful conversations with the interviewers.
