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- Tasks: Be the brand ambassador, maximizing sales and creating unique customer experiences.
- Company: Join the Prada Group, a leader in luxury fashion with a rich heritage since 1913.
- Benefits: Work in a creative environment with opportunities for professional growth and development.
- Why this job: Engage with fashion, art, and design while building lasting relationships with clients.
- Qualifications: Experience in retail or luxury sales; passion for fashion and excellent communication skills required.
- Other info: Fluent English is essential; expertise in shoes is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church\’s, and Car Shoe brands, and has employees of over 100 nationalities.
The acquisition of Pasticceria Marchesi 1824 has marked the Group\’s entry into the food sector, applying the same high-quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the \”ambassador\” who conveys the Brand\’s philosophy and values. As such, to be responsible for maximizing sales performance by fostering relationships with customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Maintain and develop client relationships through an individual approach, leveraging also CRM and digital tools.
- Be proactively engaged in cross-selling with all Departments and maximize sales opportunities in order to achieve individual sales targets and KPIs.
- Ensure to be up-to-date on fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standards, complying with Company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and be attentive to prevent product thefts.
KNOWLEDGE AND SKILLS
- Experience in a similar role; expertise in the Shoe department is a plus.
- Passion for human relations and sales.
- Problem-solving, curiosity, and interest in luxury/fashion, art, and design.
- Experience in building long-lasting relationships with clients.
- Ability to work in a team as well as independently.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the managed product category.
- Fluent spoken English expected.
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Miu Miu - Client Advisor- Harrods Shoe Heaven employer: Miu Miu
Contact Detail:
Miu Miu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Miu Miu - Client Advisor- Harrods Shoe Heaven
✨Tip Number 1
Familiarize yourself with Miu Miu's brand philosophy and values. Understanding the essence of the brand will help you convey it effectively to customers, making you a more compelling candidate.
✨Tip Number 2
Stay updated on current fashion trends and competitors in the luxury sector. This knowledge will not only enhance your conversations with clients but also demonstrate your passion for the industry during interviews.
✨Tip Number 3
Practice your communication and interpersonal skills. Engaging with potential customers in a friendly and knowledgeable manner is key to building relationships and showcasing your suitability for the role.
✨Tip Number 4
Highlight any previous experience in sales or customer service, especially in luxury retail. Being able to share specific examples of how you've successfully built client relationships will set you apart from other candidates.
We think you need these skills to ace Miu Miu - Client Advisor- Harrods Shoe Heaven
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Miu Miu's philosophy and values. Highlight your understanding of the brand in your application to show that you align with their vision.
Showcase Relevant Experience: Emphasize any previous experience in retail, especially in luxury or shoe departments. Provide specific examples of how you've successfully built client relationships and achieved sales targets.
Demonstrate Passion for Fashion: Express your enthusiasm for fashion, art, and design in your application. Mention any relevant knowledge about current trends and how it relates to Miu Miu's offerings.
Tailor Your Communication: Use clear and engaging language in your application. Since excellent communication skills are essential for this role, ensure your writing reflects your ability to connect with clients effectively.
How to prepare for a job interview at Miu Miu
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for luxury fashion and the Miu Miu brand during the interview. Share specific examples of how you stay updated on fashion trends and your personal experiences with the brand.
✨Demonstrate Your Customer Relationship Skills
Prepare to discuss your experience in building long-lasting relationships with clients. Highlight any strategies you've used to foster loyalty and provide exceptional service, as this is crucial for the role.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities, especially in dealing with customer complaints. Think of examples where you successfully resolved issues and how you communicated with your team during those situations.
✨Know Your Products Inside and Out
Familiarize yourself with Miu Miu's product range, particularly in the shoe department. Be prepared to discuss specific products and their features, as well as how they align with current fashion trends.
