MIU MIU Department Manager, Harrods RTW in London

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

JOB PURPOSE

You are a passionate Brand Ambassador and a business leader/partner, who conveys the Brand philosophy and values to the Store team and to the final Client. You hold yourself accountable for achieving a successful Department performance, supporting and implementing all activities to achieve the targets. You guarantee excellence in Client experience, by being present on the sales floor and leading by example to placing the Client above all. You are a motivating and inspiring manager, you coach and work closely with your team to achieve their sales target, maximizing all the commercial opportunities.

RESPONSIBILITIES

• Drive your Department Team to exceed financial targets and maximize sales performances and contribution to support the success of the entire store.
• Support the Store Manager/ Deputy Store Manager to develop and implement business plans, through the analysis of the department’s performances and proposal of relevant action plans.
• Drive the Department team to exceed their KPI targets.
• Foster cross selling and up selling among product categories.
• Be present on the sales floor, ensuring highest standard of approach and service to Clients.
• Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieving the business objectives.
• Foster the E-commerce channel development through a timely response to orders received, always delivering a high standard of service.
• Be constantly up-to-date on market trends (especially in relation to your department) and share insights with relevant functions.
• Ensure display attracts Clients and maximizes sales, in accordance with Company guidelines.
• Place the Client above all, leading by example to create a welcoming environment and ensure the team strives to meet their every need and request.
• Foster a Client centric mindset developing and maintaining solid Client relationships and enforcing meaningful after sales experiences.
• Guarantee an excellent Client satisfaction and the highest level of Client service through the execution of the “Brand Selling Ceremony”.
• Proactively identify opportunities to gain new Clients in order to grow department sales.
• Strengthen Client loyalty supporting the department team to carry out clientelling initiatives.
• Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome.
• Act as a strong team motivator, promoting team spirit through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client.
• Encourage the exchange of information within the team and proactively develop morning briefing on specific topics.
• Master fully all company tools and applications including IT and digital, and ensure team is constantly informed of relevant updates.
• Having understood the needs and priorities, train and inspire the department sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures.
• Identify talents within your team to propose for internal development opportunities, sharing the proposal with the Store Manager in order to define the correct development processes.
• Guarantee team development through coaching and follow-ups on individual action plans.
• Actively support the Store Manager in mapping the market for any researches they may have.
• Lead by example to ensure the team operate with the highest level of care and respect for the product, evident in every ceremony or procedure.
• Support synergy and cooperation between front and back of house.
• Support enforcement of Company procedures on cash activity, inventory, logistics and all main reporting activities requested by head office.
• Contribute to an effective and efficient care of Company’s assets.
• Provide feedback and suggestions concerning department needs firstly to the Store Manager, and if necessary with the Visual Merchandising and the Retail Merchandising departments.
• Be the guarantor for an effective and efficient back of house organization for the department, taking responsibility for the protection of the company’s assets as well as ensuring the staff grooming standard is maintained.
• You ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Department.

KNOWLEDGE AND SKILLS

• Similar experience in past roles within a department store, especially in the Ready-to-Wear category for a luxury brand.
• Understanding of high-level customer service.
• Experience in driving CRM KPIs using relevant tools and promoting a clienteling concept.
• Ability to work effectively in a team.
• Results-oriented with the ability to work by objectives.
• Excellent communication and interpersonal skills.
• Fluent in English.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.