At a Glance
- Tasks: Design and deliver scalable integrations to unlock technical value for customers.
- Company: Join Mitti, a global tech company making work better for frontline workers.
- Benefits: Equity, competitive salary, hybrid work, and personal development opportunities.
- Other info: Enjoy perks like daily meals, fitness programs, and a vibrant team culture.
- Why this job: Make a real impact with AI-driven solutions in a dynamic environment.
- Qualifications: Strong SQL, API, and scripting skills; fluent in French.
The predicted salary is between 72000 - 88000 £ per year.
Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you’re picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We’ve got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick.
This role exists to unlock technical value for Mitti’s customers by designing and delivering scalable integrations. It bridges the gap between Go-to-Market (GTM) and Product, Design & Engineering (PDE) to accelerate time-to-value within defined scope, timeline, and budget.
About You
- Technical Expertise: You have strong hands-on experience with SQL, relational databases, APIs, enterprise integration patterns, and scripting languages (e.g., Python, JavaScript, Ruby, Golang).
- Language & Communication: You possess full written and verbal fluency in French, with a proven ability to explain complex technical concepts effortlessly to both engineers and business stakeholders.
- AI Leverage: You fluently use AI coding assistants and automation tools to accelerate spec drafting, data analysis, and code development securely.
- Mindset & Approach: You are a self-directed, customer-first problem solver who context-switches easily, balances standard methodologies with edge-case judgment, and prioritises team success.
How Will I Spend My Time?
- Delivering Technical Solutions: Scoping, designing, building, testing, and handing off standard integration and automation projects end-to-end within defined timelines and budgets.
- Partnering Across GTM & Engineering: Collaborating with Account Executives during pre-sales, joining forces with CSMs and Onboarding Managers to accelerate deployment, and bridging customer feedback to Product, Design & Engineering to shape the roadmap.
- Building Scalable Tooling: Identifying recurring technical patterns to build shared scripts, templates, and automations that reduce delivery effort across all customer accounts.
- Managing Scope & Architecture: Advising customers on sustainable system architecture, managing package boundaries, and escalating custom requirements effectively.
At Mitti, we care about people and growing the team, through:
- Equity with high growth potential, and a competitive salary.
- Hybrid working arrangements with flexibility.
- Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns.
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
You’ll also receive other perks such as:
- In-house Culinary Crew serving up daily breakfast, lunch and snacks.
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy.
- Quarterly celebrations and team events.
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates.
Thanks to the tireless efforts of the entire Mitti team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
Senior Customer Success Engineer, French Speaking in Manchester employer: Mitti
Mitti by SafetyCulture is an exceptional employer that prioritises the growth and well-being of its employees. With a collaborative and customer-centric sales culture, you will benefit from hands-on coaching and mentorship while working in a hybrid environment that promotes work-life balance. Join us to be part of a team that values inclusivity and empowers you to make a meaningful impact on frontline workers globally.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Engineer, French Speaking in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitti. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitti before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Engineer, French Speaking in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitti:Your cover letter is your chance to shine! Tell us why you want to work at Mitti specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitti!
How to prepare for a job interview at Mitti
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
