Why join us? Mitti by SafetyCulture is a global tech company, just not the kind you're picturing. Our almost 1,000-person team builds tools that make work better for the three billion frontline workers who keep the world moving. We've got big tech scale, without the sign-off layers or corporate theatre. Every permanent team member gets equity, so when we grow, you do too. This next chapter is about scaling smart, powered by AI, a clear vision and real ownership. Big tech impact, without the big tech ick. Role Purpose This role exists to unlock technical value for Mitti's customers, designing and implementing solutions that ensure customers integrate deeply with the platform and realise measurable operational outcomes, while bridging the gap between Go-to-Market (GTM) teams and Product, Design comfortable moving between building solutions and communicating data-driven insights to non-technical stakeholders. Behavioural Skills Translates fluently between technical and non-technical audiences: equally credible in an engineering deep-dive and a customer-facing session with business stakeholders. Stays organised across a high-volume, concurrent workload; switches context quickly without losing quality or missing detail. Customer-first problem solver: listens to understand the real need before proposing a solution, and brings options rather than just problems. Self-directed and comfortable with ambiguity; exercises sound judgment on edge cases while operating within a defined delivery methodology. Team-first mindset: invests in the success of CSMs, AEs, and engineering partners, not just their own outcomes. Distinguishes clearly between solving a customer's immediate problem and identifying a systemic delivery improvement worth productising, and routes each appropriately. AI Skills Uses AI tools to accelerate integration work, drafting technical specs and documentation, analysing customer data to surface insights, and building automations faster. Applies AI coding assistants fluently in day-to-day work; evaluates AI-generated code for quality, correctness, and security before deploying. Proficient with AI tools: independently identifies where AI adds leverage in their workflows and adopts new capabilities without direction. Benefits At Mitti, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary Hybrid working arrangements with flexibility Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch
Senior Customer Success Engineer, French Speaking employer: Mitti by SafetyCulture
Mitti by SafetyCulture is an exceptional employer that fosters a collaborative and customer-centric work culture, perfect for ambitious individuals looking to thrive in tech sales. With a strong focus on employee growth, we provide hands-on training, mentorship, and unique opportunities such as hackathons and workshops, all while offering equity to our permanent staff. Our hybrid working model ensures flexibility, making it an ideal environment for those seeking meaningful and rewarding employment.
