At a Glance
- Tasks: Join our IT team to diagnose and resolve tech issues for clients.
- Company: Ashgates IT is a friendly, progressive IT solutions provider in Derby.
- Benefits: Enjoy competitive salary, generous holidays, tailored learning, and a vibrant social calendar.
- Why this job: Make an impact in a dynamic team while enhancing your tech skills.
- Qualifications: 3+ years in IT support with strong Microsoft 365 and networking knowledge required.
- Other info: Be part of a growing company with exciting opportunities for development.
The predicted salary is between 28800 - 43200 £ per year.
IT Service Desk Engineer
Department: IT
Employment Type: Permanent
Location: Derby
Description
Let\’s talk about the role…
- Diagnose, troubleshoot, and resolve technical issues, including hardware, software, and networking problems
- Confidently provide advanced support for Microsoft 365 services such as Teams, Exchange Online, SharePoint, and OneDrive
- Configure and troubleshoot routers, firewalls, and other network infrastructure
- Assist with Azure cloud services and Entra ID identity management tasks where applicable
- Maintain accurate records of incidents, solutions, and client interactions using ticketing systems
- Work closely with internal teams to escalate unresolved issues and ensure seamless service delivery
- Identify recurring issues to recommend process enhancements or preventive solutions.
Let\’s talk about you and your skills…
- Have a minimum of three years’ experience in an IT support role, ideally within a service desk or managed service provider environment
- Have a strong technical expertise in Microsoft 365 administration and networking technologies (routers and firewalls)
- Be able to diagnose and resolve complex technical issues across hardware, software and network systems
- Be tech-savvy, with strong problem-solving skills and attention to detail
- Thrive in a collaborative and progressive environment
- Love getting to know people and be a fantastic communicator
Let\’s talk benefits…
- Competitive salary
- Generous holiday allowance
- Tailored learning and development
- Company pension
- A fully loaded wellbeing, social & community calendar.
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IT Service Desk Engineer employer: Mitten Clarke Limited
Contact Detail:
Mitten Clarke Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Microsoft 365 services and networking equipment. Being able to discuss your hands-on experience with these tools during an interview will show that you're ready to hit the ground running.
✨Tip Number 2
Research Ashgates IT and the DJH group to understand their culture and values. Tailoring your conversation to reflect how your personal values align with theirs can make a strong impression during interviews.
✨Tip Number 3
Prepare examples of past experiences where you successfully diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, as this will help you articulate your problem-solving skills effectively.
✨Tip Number 4
Network with current or former employees of Ashgates IT on platforms like LinkedIn. Engaging with them can provide valuable insights into the company and potentially give you a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft 365 and networking technologies. Use specific examples to demonstrate your problem-solving skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your desire to work in a collaborative environment. Mention your experience in service desk roles and how you can contribute to the team at Ashgates IT.
Highlight Relevant Skills: In your application, emphasise your technical skills, especially in diagnosing and resolving complex issues. Mention your familiarity with ticketing systems and your ability to communicate effectively with clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT role.
How to prepare for a job interview at Mitten Clarke Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365 services and networking technologies. Highlight specific examples of how you've diagnosed and resolved technical issues in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when troubleshooting complex issues, as this will show your analytical capabilities.
✨Emphasise Communication Skills
As a Service Desk Engineer, communication is key. Be ready to explain how you’ve effectively communicated with clients and team members in the past, especially during challenging situations.
✨Research the Company Culture
Familiarise yourself with Ashgates IT and their values. Understanding their collaborative and progressive environment will help you align your answers with what they are looking for in a candidate.