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- Tasks: Lead a team to enhance vendor and customer experiences across Europe.
- Company: Join Mitsubishi HC Capital, a growing leader in asset finance solutions.
- Benefits: Enjoy a competitive salary, annual bonuses, and a new electric car.
- Why this job: Be part of an inclusive culture that values collaboration and innovation.
- Qualifications: Proven leadership in asset finance and adaptability to complex environments required.
- Other info: Hybrid working model with a minimum of 3 days in the Staines-upon-Thames office.
The predicted salary is between 43200 - 72000 £ per year.
Are you a collaborative, hands-on leader with experience of working in the Asset Finance industry? Are you passionate about delivering exceptional service to customers? Excited by the chance to work in a role that spans across our European markets? If your answer is 'yes' to all of these, keep reading.
Trading under the brands of Mitsubishi HC Capital UK in the UK and Mitsubishi HC Capital Europe in the wider market, we are the rapidly growing European division of Mitsubishi HC Capital UK PLC that provides vendor finance solutions to support Mitsubishi group businesses, their distribution channels, and their key accounts across Europe. We build strong effective relationships with our vendor partners and develop bespoke asset finance programs and funding solutions for customers. We are currently present in 5 European countries with expansion into additional markets underway. We are delivering on our ambitious growth and diversification strategy through promoting an entrepreneurial culture and collaborative teamwork. We offer vendors and customers a diverse mix of standard and structured asset finance options and tailored solutions to secure opportunities that meet our strategic goals. This means our teams are required to work flexibly in a varied environment that is often exceptionally rewarding. We are proud to be a Top 50 Inclusive employer. We are a signatory of the Women in Finance and the Race at Work Charter and we are Disability Confident Committed.
What does the role involve?
Reporting into our Head of Operations & Change, you will lead our Sales Support and Customer Service colleagues based across our UK, Ireland, Netherlands & Finland offices to ensure we continue to deliver a market-leading experience for all vendors and customers across Europe. Some of your key duties will include:
- Contributing to the operational plan by designing, shaping, and leading strategic improvements in service delivery
- Ensuring suitable frameworks are in place to provide assurance to the Senior Leadership Team (SLT) that customer services and sales support functions are operating in a safe and compliant manner
- Addressing challenges of operational complexity through innovative process design and the efficient use of available technologies
- Guiding and coaching the team members to become SMEs in the processes, products and systems
Please note we adopt a hybrid approach to our ways of working which for this role will see you based from our office in Staines-upon-Thames a minimum of 3 days per week.
What are we looking for?
To be considered for this role you will have proven leadership experience within the Asset Finance industry, comfortable being in the operational detail as well as driving forward strategic initiatives. You are someone that creates a collaborative culture and enjoys enhancing the development of those in your team. Also, we are looking for the following:
- Adaptable to the changing needs of a complex environment
- The ability to collaborate with and influence senior stakeholders
- Experience of delivering continuous improvement and process enhancements
- An additional European language would be highly beneficial
What can we offer you?
At Mitsubishi HC Capital we take our people promise seriously. If you join us, you will have a chance to make a difference, opportunities to learn, and time to shine. In addition to a market-benchmarked salary our offer to you includes:
- An annual bonus scheme of up to 25% of your salary
- A brand new electric car of your choice from a range of leading manufacturers (Insurance, servicing, maintenance all included)
- Up to 10% employer pension contribution
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What’s the next step?
Interested? Start your application today and see what Mitsubishi HC Capital can offer you. We have been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates. We are Disability Confident Committed, so if you are a person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we will be happy to make reasonable adjustments to our processes for you.
Vendor and Customer Experience Manager employer: Mitsubishihccapital
Contact Detail:
Mitsubishihccapital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vendor and Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the Asset Finance industry, especially the specific challenges and trends in European markets. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role's context.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully led teams in complex environments. Be ready to discuss how you foster collaboration and drive continuous improvement, as these are key aspects of the role.
✨Tip Number 3
Research Mitsubishi HC Capital's values and recent initiatives, particularly their commitment to inclusivity and employee wellbeing. This will allow you to align your responses with their culture and demonstrate that you're a good fit for their team.
✨Tip Number 4
If you speak an additional European language, be sure to highlight this during your discussions. It can set you apart from other candidates and show your ability to connect with diverse stakeholders across different markets.
We think you need these skills to ace Vendor and Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in the Asset Finance industry. Emphasise any roles where you contributed to service delivery improvements or collaborated with senior stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention specific examples of how you've enhanced team performance and driven strategic initiatives in previous roles.
Showcase Relevant Skills: Highlight skills that align with the job description, such as adaptability, collaboration, and continuous improvement. If you speak an additional European language, be sure to mention it as it could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Mitsubishihccapital
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles, particularly in the Asset Finance industry. Highlight specific examples where you successfully led teams and drove strategic initiatives, as this will demonstrate your capability to manage and inspire others.
✨Emphasise Collaboration Skills
Since the role requires a collaborative culture, share instances where you've worked effectively with cross-functional teams or influenced senior stakeholders. This will show that you can foster teamwork and build strong relationships within the organisation.
✨Demonstrate Adaptability
The job involves navigating a complex environment, so be ready to discuss how you've adapted to changing circumstances in past roles. Provide examples of how you've implemented innovative solutions to overcome challenges, showcasing your problem-solving skills.
✨Prepare for Questions on Continuous Improvement
Expect questions about your experience with process enhancements and continuous improvement. Be ready to discuss specific projects where you've identified inefficiencies and successfully implemented changes that improved service delivery.
