Vehicle Downtime Team Leader in Trowbridge

Are you a transport or HGV professional who understands vehicle downtime inside out? Can you combine strong technical fleet knowledge with the ability to lead and develop a team? Do you enjoy solving complex vehicle downtime (VOR) issues in a fast-moving operational environment where no two days are the same? If so, this could be the role for you.

Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions, we’re leading the way with Electric Vehicle Leasing and Fleet Management expertise. From installing home‑charging units for individual drivers to helping our commercial & specialist asset customers operate their fleets safely and efficiently.

What you'll do. You’ll lead a team of circa 8 Downtime Controllers who are responsible for proactively engaging with our garage network to ensure vehicle repairs are completed efficiently, cost‑effectively, and with minimal disruption to customers. You will also act as the technical escalation point for complex downtime and VOR cases, using your HGV or transport background to support accurate diagnosis and resolution of vehicle issues. Some of your key duties will include:

• Overseeing day to day operations within the team and driving performance to deliver excellent outcomes for our customers
• Acting as the technical escalation point for complex vehicle downtime and VOR issues
• Working closely with internal stakeholders, particularly within our wider Operations department, to ensure a collaborative "one team" approach
• Providing leadership and people management to your team, with a focus on communication, engagement and development
• Continuous improvement of our processes and ways of working, conducting root cause analysis to overcome problems

What you'll bring. You’ll ideally come from a transport, HGV, workshop, or fleet operations background, with strong technical understanding of vehicle maintenance and downtime management. You’ll be confident stepping into a role where your technical judgement will be relied upon daily. You’ll also be a strong team leader who drives engagement and performance within your team while maintaining a customer‑first approach. You're a great fit if you:

• Have strong technical knowledge within the HGV, transport, workshop, or fleet industry (highly beneficial)
• Understand VOR processes and can quickly diagnose likely causes of vehicle downtime
• Have great interpersonal and communication skills
• Are proficient in Microsoft Office, particularly Excel
• CPC qualification is desirable but not essential

What's in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you’re focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days’ holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Why Join Novuna? A supportive culture where your ideas and impact truly matter. Opportunities to grow your skills, lead meaningful work, and develop your career. A chance to shape how we deliver compliance excellence for thousands of customers operating specialists fleets. A business committed to innovation, continuous improvement, and outstanding service.

Being Yourself. At Novuna, we’re a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Ready to Make an Impact? If you’re energised by leading teams, solving problems, and delivering brilliant service, we’d love to hear from you.