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- Tasks: Support HGV drivers by diagnosing issues and coordinating repairs in a fast-paced environment.
- Company: Join Novuna Vehicle Solutions, a leader in electric vehicle leasing and fleet management.
- Benefits: Enjoy hybrid working, 25 days' holiday, and a comprehensive wellbeing package.
- Why this job: Make a real impact by keeping vital vehicles on the road and enhancing your technical skills.
- Qualifications: Technical understanding of HGVs, ideally with a Level 3 City & Guilds qualification.
- Other info: Be part of an inclusive team that values diversity and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Are you knowledgeable about HGV maintenance? Excited by a fast‑paced working environment? Ready to build your career with one of the UK's leading lease and fleet management companies? If your answer is 'yes' then keep reading.
Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best‑known brands. At Novuna Vehicle Solutions we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home‑charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do. Reporting to our Driver Line Team Leader, you'll be part of the frontline team supporting drivers of HGVs and Specialist Assets when defects arise. From dashboard warning lights and brake concerns to engine or mechanical issues, you'll be the first point of contact when something isn't right. You'll assess the situation quickly and accurately, arranging prompt booking with our approved repair network or coordinating breakdown and roadside assistance where required—ensuring minimal downtime and keeping vital vehicles safely on the road.
We operate a hybrid working approach whereby after an initial training period spent full time in the office, attendance of the Trowbridge office is a minimum of 3 days per week.
- Utilise your technical background to prioritise and accurately categorise defects by analysing all information provided
- Handle a high volume of inbound calls and make outbound calls to our garage network to arrange timely vehicle repairs
- Oversee the shared inbox, supporting colleagues with technical queries and completing administrative tasks as needed
- Proactively identify solutions that maximise fleet availability and drive operational efficiency
What you'll bring. You're someone who has a clear technical understanding of how HGVs and commercial vehicles operate, ideally backed by a Level 3 City & Guilds (or equivalent) qualification. You're a tenacious problem‑solver with the ability to think on your feet and act promptly when it comes to making decisions. You have a real sense of drive when it comes to getting things done, accompanied with a can‑do approach to assure the customer is always being taken care of. In addition, you'll have knowledge of working within a customer‑centric environment and confident with both inbound and outbound calls. Your excellent communication skills and customer first approach will see you go above and beyond to keep our customers on the road.
You'll be a great fit if you:
- Have knowledge and technical awareness of HGV maintenance
- Can adapt to changing situations
- Stay organised and manage priorities effectively
- Keep your composure in a fast‑paced environment
- Enjoy working as part of a supportive team
What's in it for you? Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself. At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Technical Driver Line Executive in Trowbridge employer: Mitsubishihccapital
Contact Detail:
Mitsubishihccapital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Driver Line Executive in Trowbridge
✨Tip Number 1
Get to know the company inside out! Research Novuna Vehicle Solutions and their approach to HGV maintenance and fleet management. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling a high volume of calls, it’s crucial to sound confident and clear. Role-play with a friend or family member to get comfortable with discussing technical issues and solutions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues under pressure. This will demonstrate your ability to think on your feet, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Novuna Vehicle Solutions.
We think you need these skills to ace Technical Driver Line Executive in Trowbridge
Some tips for your application 🫡
Show Off Your Technical Know-How: Make sure to highlight your understanding of HGV maintenance in your application. We want to see how your technical background aligns with the role, so don’t hold back on sharing relevant experiences!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to the job description. Mention specific skills and experiences that relate directly to the role of Technical Driver Line Executive.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitsubishihccapital
✨Know Your HGV Stuff
Make sure you brush up on your knowledge of HGV maintenance and operations. Be ready to discuss specific issues like dashboard warning lights or mechanical problems, as this will show your technical expertise and understanding of the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in fast-paced environments before. Think about times when you had to make quick decisions or coordinate solutions under pressure—this will highlight your ability to think on your feet.
✨Practice Your Communication
Since you'll be handling a lot of inbound and outbound calls, practice clear and concise communication. Role-play with a friend or family member to get comfortable explaining technical issues in a way that's easy for customers to understand.
✨Demonstrate Your Team Spirit
Be ready to talk about your experience working in a team and how you support your colleagues. Share examples of how you've collaborated to solve problems or improve processes, as this aligns with the supportive team culture they value.