Customer Service Executive in Newbury

Are you passionate about delivering exceptional customer experiences? Do you enjoy connecting with customers over the phone and helping them solve problems? Excited to play a part in supporting our customers toward carbon-free driving?

If your answer is \’yes\’ then keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK\’s best-known brands. At Novuna Vehicle Solutions We\’re leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you\’ll do.

You\’ll join our Customer Service Team as the first point of contact for our vehicle leasing customers. Using your excellent customer service skills, you\’ll handle queries over the phone and by email, helping to resolve issues quickly and professionally. We provide full on-the-job training, along with access to industry-leading learning programs. Once fully trained, you\’ll use your knowledge and skills to delight customers while managing a wide variety of queries and requests.

For the first 3–4 weeks, you\’ll be based in our Newbury office, receiving in-depth training and gaining a strong understanding of Novuna\’s culture and processes. After this initial period, the role will transition to a hybrid working model, with a minimum of three days per week in the office.

You\’ll also:

• Engage with customers via phone and email, providing friendly and professional support
• Resolve customer queries efficiently, aiming to handle them on the first contact
• Collaborate with specialist teams when additional expertise is required

What you\’ll bring.

You\’re passionate about delighting your customers and get a real kick out of providing a good service. You\’ve got an eye for detail and where possible, you enjoy taking ownership of queries to ensure they are resolved efficiently.

You\’ll be a great fit if you have:

• A warm and professional telephone manner, with a strong commitment to customer service
• Excellent verbal and written communication skills
• IT literacy and confidence in learning new systems and processes
• Initiative and the ability to work independently

What\’s in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you\’re focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days\’ holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we\’re a Disability Confidentemployer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

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