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- Tasks: Manage vehicle maintenance and minimise downtime for our customers' fleets.
- Company: Join Novuna Vehicle Solutions, a leader in Electric Vehicle Leasing.
- Benefits: Flexible benefits, hybrid working, 25 days holiday, and a wellbeing package.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Make a real impact by keeping vehicles on the road and delighting customers.
- Qualifications: Strong communication skills and attention to detail; technical awareness is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about delivering exceptional customer service? Are you well organised with great attention to detail? Fancy helping us keep some of the UK's biggest vehicle fleets safely on the road? If your answer is 'yes' then keep reading.
Who we are. From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions, we're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home‑charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.
What you'll do. You’ll join us on a 12 month fixed term contract, supporting our customers in keeping their vehicles on the road by always ensuring minimal downtime. This role will involve managing our fleet of vans from their start-to-end journey and liaising with repairers to ensure work is being carried out quickly and efficiently as well as keeping costs down. Please note that this role requires 50% attendance at our Trowbridge office. This is a full-time position and includes working one in every four Saturdays, with a day off in lieu provided the following week.
- Organise any maintenance or repair work for scheduled or unscheduled work
- Manage breakdowns and defects to ensure the vehicle is back on the road and processing recharges
- Complete daily reports on bookings to track progress and updating our customers
- Answer our customer calls and manage our shared inbox by responding to general enquiries
What you'll bring. You’ll be passionate about delighting your customers. You always adopt a can‑do attitude and are confident in challenging where required to ensure the best possible outcome is received for the customer. You come with the ability to work on your own initiative as well as working as part of a team. You’ll be a great fit if you have:
- A basic technical or mechanical awareness of vans would be advantageous, but is not essential
- Excellent written and verbal communication skills
- Strong attention to detail with the ability to produce accurate work
- The ability to manage changing priorities and deadlines while remaining calm under pressure
What's in it for you. Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you. Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being Yourself. At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
Maintenance and Downtime Controller employer: Mitsubishihccapital
Contact Detail:
Mitsubishihccapital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance and Downtime Controller
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to keeping those vehicle fleets on the road. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your customer service skills and how you handle pressure—key traits for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Novuna Vehicle Solutions.
We think you need these skills to ace Maintenance and Downtime Controller
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for customer service in your application. We want to see that you genuinely care about keeping our customers happy and their vehicles on the road.
Be Organised: Since this role involves managing multiple tasks, demonstrate your organisational skills. Use examples from your past experiences to show how you keep everything running smoothly, even under pressure.
Attention to Detail is Key: We love candidates who pay attention to detail. Make sure your application is free from typos and errors, and consider including specific examples of how your attention to detail has made a difference in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mitsubishihccapital
✨Know the Company Inside Out
Before your interview, take some time to research Novuna Vehicle Solutions. Understand their services, especially around electric vehicle leasing and fleet management. This will not only show your enthusiasm but also help you tailor your answers to align with their values and goals.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you went above and beyond for a customer. Highlight your can-do attitude and how you managed to resolve issues efficiently, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Being organised is key in this role. Bring along a few examples of how you've successfully managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay on top of your workload, as this will illustrate your ability to handle changing priorities.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face in maintaining fleet uptime, or how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.