Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and manage service activities in a dynamic environment.
- Company: Join Mitsubishi HC Capital Europe, a rapidly growing and inclusive employer.
- Benefits: Enjoy hybrid working, annual bonuses, 25 days holiday, and wellness programmes.
- Why this job: Make a real difference while developing your career in asset finance.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Full training provided; knowledge of European languages is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Do you enjoy delivering exceptional customer experiences? Are you interested in finding out how businesses finance their assets? Looking for somewhere you can develop in your career?
If your answer is \’yes\’ then keep reading.
Who we are.
At Novuna Business Finance, we operate across various business sectors, we have many products available for customers, intermediaries and smaller asset finance funders. Our flexible, tailored funding solutions help businesses purchase equipment and stock, invest in new technology, and invest in growth plans. We also support manufacturers and dealerships by offering flexible funding solutions to their customers.
What you\’ll do.
You\’ll join us in delivering a market leading customer experience using your excellentcommunication skills to resolve things fairly and appropriately. You will build relationships with key stakeholders and collaborate with the wider team to help drive forward improvements, whilst continuing to uphold and deliver a fantastic customer journey. You will be working as part of a friendly and supportive team, using yourknowledge and skills to delight customers whilst helping with a wide variety of queries and requests.
Attendance of the Staines office will be required for the first 3 months to ensure for robust training and to allow you to get to gripswith the ethos of Novuna and how we work. Following initial training, the role will then adapt a hybrid approach with a minimum of 3 days per week in the office. Working hours are from 8:45 to 17:15with an early finish on Fridays at 16:45. There will be the requirement to work one late shift till 18:00 every 12 weeks.
You’ll also:
- Interact with customers via email and inbound and outbound calls
- Work collaboratively with the team to ensure fair customer outcomes
- Provide complete transactional tasksaccurately and within required timeframes
- Ensure system data and client information are accurately maintained, and work closely with colleagues to deliver a seamless service
What you\’ll bring.
You\’ll be an enthusiasticindividualwith a willingness and desire to learn. You are a customer experience pioneer, and therefore being a good listener and communicator comes naturally to you. You are committed to ensuring our customers receive an excellent level of service at all times and adopt a positive can-do attitude.
You’ll be a great fit if you:
- Have a friendly andprofessional telephone manner, with the ability to listen and advise
- Have Excellent written and verbalcommunication skills
- Are IT literate andcomfortable learning new systems and processes
- Are able to work on your own initiative in addition to being a key team player
What\’s in it for you?
Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you\’re focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.
Our offer to you includes:
- An excellent bonus scheme
- Hybrid working
- 25 days\’ holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
Being yourself
At Novuna, we\’re a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.
Please note: This vacancy may close earlier than the advertised closing dateif we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.
#LI-Hybrid
#J-18808-Ljbffr
Customer Experience Executive employer: Mitsubishihccapital
Contact Detail:
Mitsubishihccapital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Network like a pro! Reach out to current employees at Mitsubishi HC Capital Europe on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Experience Executive role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills. We want you to shine, so be ready to demonstrate how you can handle challenging situations with confidence!
✨Tip Number 3
Show off your passion for customer experience! During interviews, share why you love helping customers and how you’ve gone above and beyond in previous roles. This will help you stand out as a candidate who truly cares about delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Mitsubishi HC Capital Europe. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for delivering exceptional customer experiences in your application. We love candidates who can convey their passion for helping others and making a difference!
Tailor Your Application: Take the time to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how you fit into our dynamic environment, so make it personal and specific to the role!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication is easy to understand. This reflects the strong communication skills we’re looking for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mitsubishihccapital
✨Know the Company Inside Out
Before your interview, take some time to research Mitsubishi HC Capital Europe. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Experience Executive, your ability to handle queries and complaints is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will demonstrate your problem-solving abilities and customer-focused mindset.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and show that you value the interviewer’s input. Don’t hesitate to ask for clarification if you’re unsure about a question.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you determine if this is the right fit for you.