Associate, Customer Consulting Team (Japanese speaker) in Westminster

The Japanese Corporate Banking Division (London) is a front‐office function responsible for business development of customers located in the United Kingdom and other demarcated countries in EMEA whose ultimate parents are Japanese corporations. The Business Support Department supports customers' transaction execution with the Bank and manages operational risks and compliance with policies, regulations and requirements within the 1LoD. The Customer Consulting Team supports matters relating to account maintenance, onboarding and off‐boarding and provides day‐to‐day support to Relationship Managers.

In the role of Associate – Business Support within MUFG's Japanese Corporate Banking Division for EMEA in London, you will:

• Facilitate the smooth operation of services for leading Japanese corporates across Europe, the Middle East and Africa.
• Act as the primary point of contact for client queries.
• Manage intricate administrative functions fundamental to account oversight and transaction facilitation.
• Collaborate with Relationship Managers and colleagues worldwide.
• Interpret multifaceted data sets to provide actionable insights.
• Uphold stringent compliance protocols.
• Refine procedures in accordance with evolving regulations.
• Mentor junior staff members while representing the team at internal forums.

Responsibilities

• Respond promptly and accurately to client enquiries as the initial point of contact, ensuring consistently high standards of service whilst cultivating enduring client relationships.
• Administer a broad spectrum of administrative duties related to account management and transaction execution, adhering meticulously to internal policies and procedures for seamless operations.
• Collaborate with colleagues across multiple international locations to resolve client‐related matters efficiently, escalating issues appropriately to Relationship Managers or senior management when required.
• Establish and maintain peer networks throughout MUFG by gathering pertinent information and fostering effective inter‐office cooperation.
• Remain conversant with MUFG systems, procedures, manuals, and products—including general banking services, credit facilities, deposits, loans, and foreign exchange—to respond effectively to both client and internal queries.
• Review and update team procedures regularly in alignment with regulations, global standards, policy requirements, and industry best practices in partnership with Compliance & Legal teams.
• Verify and facilitate the collection of essential client documentation such as mandates, agreements, and indemnities for processing by other divisions including Planning, KYC, Operations, and Transaction Banking.
• Conduct thorough analysis using diverse data sources—including client intelligence—to generate valuable market insights that inform decision‐making processes.
• Analyse incidents affecting clients by participating in post‐incident discussions (PDs) and communicating outcomes clearly and promptly to relevant parties.
• Provide guidance on bank processes related to account maintenance for stakeholders and junior staff members whilst overseeing their work as necessary.

Qualifications

• Demonstrable experience in a client‐facing capacity within corporate banking or financial services where collaborative effort was paramount.
• Proficiency in both written and spoken Business Japanese alongside fluent English communication skills enabling effective engagement with clients and colleagues alike.
• Advanced competence in Microsoft Office applications—particularly Excel and Word—for efficient management of data‐driven tasks.
• A degree‐level education or equivalent relevant industry experience providing a robust foundation for comprehending complex banking operations.
• Capacity to manage multiple priorities under pressure whilst maintaining accuracy and quality of output at all times.
• Logical reasoning coupled with meticulous attention to detail when analysing information or executing processes critical to client satisfaction.
• A collaborative disposition that fosters harmonious working relationships across teams locally and internationally within an organisation such as MUFG.
• Experience reviewing procedures against regulatory requirements or industry standards ensuring ongoing compliance within operational frameworks.
• Refined interpersonal skills including empathy, attentive listening, clear communication style—and the ability to offer constructive guidance or feedback when supporting junior staff members.
• An adaptable mindset open to embracing new methodologies or responding swiftly as business needs evolve within an agile work environment.

Benefits

• Support Japanese corporate clients across Europe, the Middle East and Africa in a front‐office environment.
• Collaborate with a global network of Relationship Managers and colleagues across MUFG's international network.
• Participate in the development and refinement of procedures in partnership with Compliance & Legal teams.
• Mentor junior staff members on best practices.
• Benefit from MUFG's steadfast commitment to professional growth, an inclusive workplace culture, and opportunities for advancement within a leading financial institution.

Equal Employment Opportunity

We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non‐discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.