EMEA Operations - Service Management / PMO in London

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups.

Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve.

We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.

This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG, a globally respected financial institution, is seeking an Assistant Vice President Operations Service Management to join their EMEA Operations team in London.

This role offers you the opportunity to play a pivotal part in shaping operational excellence across the region, supporting both MUFG Bank and MUFG Securities EMEA plc.

You will be at the heart of driving standardisation, centralisation, and optimisation initiatives that impact the entire EMEA network.

With a focus on nurturing relationships and fostering collaboration, this position provides a platform for you to contribute meaningfully to global offshoring and outsourcing projects while enjoying flexible working arrangements and generous training opportunities.

MUFG’s commitment to inclusive growth, supportive leadership, and professional development ensures you will thrive in a warm, dependable environment where your interpersonal skills and attention to detail are highly valued.

What you'll do

• Create and maintain governance framework procedures with EMEA Branches by preparing monthly Performance Evaluation Meetings, monitoring KPIs/KRIs, maintaining Inter-Entity Agreements (IAAs), and escalating issues as needed.
• Keep an accurate issue log using standardised tools and document minutes for Performance Evaluation Meetings to ensure transparency across all stakeholders.
• Identify irregularities or inefficiencies in operation flows and work collaboratively with teams to standardise processes wherever possible.
• Act as the primary contact for any concerns regarding services provided by EMEA Operations or outsourced/offshored parties, ensuring prompt resolution through empathetic communication.
• Promote standardisation and centralisation initiatives by identifying opportunities for improvement and obtaining agreement from internal and external stakeholders.
• Implement process improvements between EMEA offices by gathering materials, analysing current systems, designing future models, and creating execution plans with your line manager.
• Perform tasks according to agreed plans within required timelines to contribute towards achieving overall project goals while managing progress, issues, risks, and providing timely status updates.
• Support team members in delivering planned outputs by offering guidance and occasionally carrying out tasks yourself when necessary to foster communal success.
• Contribute actively to global offshoring/outsourcing initiatives by supporting team members on specific project tasks and collaborating with MUFG’s captive centre in India (MGS) for effective management of offshored functions.
• Maintain entity-neutral responsibilities for both MUFG Bank and MUFG Securities EMEA plc by following regulatory requirements and escalating conflicts of interest appropriately.

What you bring

• Demonstrated experience in back office operations within financial services environments enables you to understand complex operational flows and contribute effectively to optimisation projects.
• Proven project management office experience equips you with the skills needed to manage multiple priorities while supporting team members through collaborative efforts.
• Strong issue-solving abilities allow you to address challenges promptly using considerate communication techniques that foster trust among stakeholders.
• Excellent stakeholder management skills help you build nurturing relationships across EMEA offices by sharing information transparently and responding sensitively to concerns.
• Working knowledge of Microsoft Office products (Word, Excel) at an intermediate level ensures you can create detailed reports and analyse data accurately for decision-making purposes.
• Experience creating and presenting materials in stakeholder forums (Power Point) demonstrates your capacity for clear communication that supports communal understanding.
• A high degree of accuracy combined with exceptional attention to detail means your work consistently meets rigorous standards required by regulatory frameworks.
• Outstanding written and verbal communication skills enable you to connect effectively with colleagues from diverse backgrounds while promoting inclusivity.
• Ability to recognise the need for change coupled with generating new ideas shows your enthusiasm for continuous improvement within supportive leadership structures.
• Data/business analysis skills are preferred as they enhance your capability to interpret operational trends and recommend actionable solutions.

What sets this company apart

MUFG stands out as one of the world’s most trusted financial institutions thanks to its unwavering commitment to employee wellbeing, professional development, and inclusive workplace culture.

As part of the EMEA Operations team, you’ll enjoy flexible working arrangements designed around your needs—allowing you space for personal growth alongside professional achievement.

Generous pension contributions reflect MUFG’s dedication to long-term security for its people while ongoing training programmes provide ample opportunities for upskilling throughout your career journey.

Supportive leadership ensures every team member feels valued; whether it’s through nurturing relationships across international branches or encouraging knowledge-sharing during optimisation projects.

The company’s focus on collaboration means you’ll always have access to dependable networks that foster communal success rather than individual competition.

At MUFG, diversity is celebrated—under-represented groups are welcomed into an environment where kindness prevails over hierarchy.

If you’re looking for a place where your interpersonal strengths are recognised alongside technical expertise—and where growth is supported every step of the way—MUFG offers an outstanding platform for both personal fulfilment and professional advancement.

What's next

If you’re ready to make a meaningful impact within a globally respected organisation that values collaboration, inclusivity, and professional growth—this is your chance!

Apply today by clicking on the link provided.

This advert will close 30th August 2026

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count.

We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.