Associate, GCIB Digital Transformation & Process Excellence in London

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

OVERVIEW OF THE DEPARTMENT/SECTION: Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial institutions, committed to delivering innovative solutions and exceptional service to clients globally. The Global Corporate & Investment Banking (GCIB) division serves a diverse portfolio of corporate and institutional clients across EMEA, providing comprehensive financial products and strategic advisory services.

MAIN PURPOSE OF THE ROLE: The Digital Transformation and Process Excellence function spearheads digital and operational transformation initiatives for GCIB across the EMEA region. This function is pivotal in driving the adoption of new technologies, enhancing efficiency and ensuring strategic alignment with global transformation priorities, including Project Horizon. Among other responsibilities, this role will be responsible for GCIB EMEA’s Kaizen (Continuous Improvement) programme.

KEY RESPONSIBILITIES:

• Own, develop and continuously enhance GCIB EMEA’s Kaizen (Continuous Improvement) framework, including tooling, standards, governance and reporting.
• Lead Kaizen initiatives end‑to‑end, from problem definition and root cause analysis through to implementation and benefits tracking.
• Apply Six Sigma or equivalent methodologies to identify inefficiencies and improve process effectiveness across GCIB EMEA.
• Represent GCIB EMEA in regional Kaizen forums, contributing ideas, best practice and outcomes.
• Partner with the Bangalore-based team to embed Kaizen consistently across initiatives.
• Support the Department Head with delivering broader digital and technology change programmes across GCIB EMEA.
• Support the Department Head and COO for GCIB EMEA with activities related to Project Horizon, ensuring alignment with global digital priorities.
• Contribute to the development and delivery of GCIB EMEA’s AI strategy, ensuring alignment with business objectives and driving team/user adoption.
• Attend key technology/transformation working groups and similar fora as required.

WORK EXPERIENCE:

Essential:

• Proven experience in transformation within the financial services sector or a similarly complex environment.
• Experience in embedding efficiency programmes across multiple business lines.

SKILLS AND EXPERIENCE:

Functional / Technical Competencies:

Essential:

• Hands-on experience applying Lean / Six Sigma methodologies in complex operating environments.
• Ability to communicate effectively to key stakeholders at all levels.
• Broad knowledge of investment and corporate banking products and services and how they impact or support clients across sectors/regions.

Education / Qualifications:

Essential:

• Degree Level or relevant industry experience.
• Six Sigma certification (Green Belt or above), or equivalent continuous improvement qualification.

PERSONAL REQUIREMENTS:

• Excellent communication skills.
• Results driven, with a strong sense of accountability.
• A proactive, motivated approach.
• The ability to operate with urgency and prioritise work accordingly.
• A structured and logical approach to work.
• Strong problem-solving skills.
• A creative and innovative approach to work.
• Excellent interpersonal skills.
• The ability to manage large workloads and tight deadlines.
• Excellent attention to detail and accuracy.
• A calm approach, with the ability to perform well in a pressurised environment.
• Strong numerical skills.
• Strong decision-making skills, the ability to demonstrate sound judgement.
• Excellent Microsoft Office skills.

We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.