Vice President, Risk Specialist Senior ServiceNow Engineer in City of Westminster

We are seeking an experienced Senior ServiceNow Engineer with specific experience of implementing and supporting the GRC modules, IRM, BCM and TPRM. Reporting to the ServiceNow Platform Manager, this role is a critical addition to the existing ServiceNow Core team.

Responsibilities:

• Served as SME for the ServiceNow product set, ensuring development and operational delivery meet governance and quality standards.
• Managed day‑to‑day technical aspects of the ServiceNow Product suite with a focus on GRC.
• Translated business requirements into technical solutions that optimize automation and integration.
• Triage and estimate incoming enhancement and request tickets for the platform.
• Ensured all enhancements and integrations adhered to out‑of‑the‑box best practice and maintained a high Health Scan score.
• Provided technical governance, guidance and approval for changes submitted for review.
• Oversaw preparation for and testing of platform upgrades.
• Worked with process owners to ensure smooth transition of process automations and integrations.
• Leveraged platform releases to deliver measurable cost savings or improvements.
• Identified opportunities to enhance other products for efficiency gains through automation and streamlining.
• Designed and performed hands‑on development of complex and critical solutions.
• Addressed audit and IT security requirements specific to EMEA and Tokyo Head Office.
• Created and maintained documentation, including policies, processes, procedures and technical reference material.
• Ensured training materials and guides were available for the platform.
• Provided oversight of development and administrative tasks performed by junior and off‑shore team members.
• Maintained and nurtured relationships with stakeholders across the region and globally.

Qualifications:

• 5+ years of technical experience implementing and supporting ServiceNow.
• In‑depth understanding of the IRM module.
• Strong knowledge of risk management and ServiceNow best practices.
• Expertise in root‑cause analysis and problem‑solving techniques.
• Proven experience ensuring compliance with regulatory standards in the financial/technology sector; experience with DORA a plus.
• Exceptional communication, leadership and collaboration skills for cross‑functional teamwork.
• Degree level education, ideally in Information Technology, Computer Science, Engineering or related field.
• Relevant and current ServiceNow certifications.
• Familiarity with ITIL and COBIT frameworks.
• Experience working in regulated environments (finance, insurance or critical infrastructure).
• Excellent written and verbal communication skills, including presentation skills.
• Strong analytical and problem‑solving skills.
• Excellent attention to detail and accuracy.
• Results‑driven with strong accountability.
• Ability to operate with urgency and prioritise work accordingly.
• Structured and logical approach to work.
• Excellent interpersonal skills.

We are open to considering flexible working requests in line with organisational requirements.