HR Service Centre, Vice President in City of Westminster

MUFG is seeking a HR Service Centre Vice President to join their London office, reporting directly to the Global Head of AskHR. This pivotal role offers you the opportunity to shape and lead a high‑performing team within a globally respected financial institution, renowned for its commitment to excellence, integrity, and innovation. As the HR Service Centre Vice President, you will be at the heart of driving operational efficiency, regulatory compliance, and best‑in‑class service delivery across all HR functions. You will play a key part in fostering an inclusive and collaborative culture that values continuous improvement and professional growth. With direct responsibility for managing a dedicated team of Analysts, you will have the chance to influence strategic HR initiatives, support global projects, and ensure seamless vendor management.

Responsibilities

• Lead, manage, and develop the HR Service Centre team of three to five Analysts, ensuring proficient service delivery to client groups across the organisation.
• Provide oversight, guidance, and escalation support for employee relations matters throughout the employee lifecycle handled by the wider team.
• Champion HR risk management by partnering with 1st and 2nd line of Defence teams to identify risks, strengthen controls, and deliver mitigating actions.
• Support the Global Head of AskHR in overseeing controls execution, reporting risk events accurately to senior management, and liaising with Risk and Internal Audit.
• Oversee enhancements resulting from internal or external audit findings while ensuring AskHR tier 1 delivery meets regulatory requirements.
• Manage HR vendor relationships by partnering with Procurement to ensure compliance with internal policies and external regulations.
• Drive outsourcing and Third‑Party Risk Management processes within HR in collaboration with the Global HR Central Services team.
• Support enterprise‑wide HR projects by facilitating change requirements from a risk controls perspective, including process improvements and Workday integration.
• Coach your team on new or changed processes and protocols, ensuring legislative changes are captured and addressed effectively.
• Prepare and analyse KPI information, reports, and bulletins for senior leadership stakeholders while identifying trends in operational HR data.

Qualifications

• A degree in Business Administration, Human Resources or a relevant field – or equivalent work experience – demonstrates your foundational knowledge.
• Extensive experience managing teams within shared service environments in Financial Services or other regulated sectors highlights your dependability.
• Broad understanding of HR practices and employment legislation ensures you can navigate complex regulatory landscapes with sensitivity.
• Experience managing transactional HR services using CRM/ticketing systems such as Workday Help or Service‑Now showcases your technical proficiency.
• Process‑mapping expertise enables you to design efficient workflows that support continuous improvement initiatives.
• Proven ability to oversee transactional HR operational activity within defined processes demonstrates your attention to detail.
• Expertise in general HR administration functions – including software platforms like Workday – ensures seamless service delivery.
• Comprehensive understanding of GDPR, FCA regulations, banking standards, and how current legislation impacts employment practices underlines your commitment to compliance.
• High level of literacy and numeracy allows you to undertake complex letter writing, statistical analysis of performance data, and prepare detailed reports.
• Clear communication capability paired with strong influencing skills empowers you to build trust across diverse stakeholder groups.

We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected, and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non‑discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.