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- Tasks: Provide technical support for Gas and Steam Turbines, ensuring customer satisfaction and equipment reliability.
- Company: Join a leading energy solutions provider with a focus on innovation and teamwork.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Why this job: Make a real impact by solving technical challenges and supporting cutting-edge technology.
- Qualifications: Bachelor's in Mechanical Engineering preferred; strong problem-solving and communication skills required.
- Other info: Work in a diverse team and enjoy opportunities for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Working closely with the Engineering Team Leader/Manager, the Customer Support Engineer (CSE) will be responsible for providing daily technical assistance to our customers, solutions to various technical matters, and support during maintenance activities planning and execution phases. The Customer Support Engineering team supports the operation and maintenance of OEM Steam Turbines, Gas Turbines, Generators, Control Systems, and Auxiliary Systems at our Customer's sites. The team is dedicated to providing engineering support during scheduled/forced outages, during day-to-day operation of the customer's equipment. This is done through daily engagement with our customer to ensure the reliability, availability, and safety of their operating assets. In addition, our Customer Support Engineers support our Programme Management, Commercial, and Tendering Teams in their business development or existing business expansion goals.
Role responsibilities:
- The Customer Support Engineer is responsible for problem resolution for our customers related to Steam Turbines, Gas Turbines, Generators, and relevant Auxiliaries.
- Being part of a multi-disciplinary engineering team, the Customer Support Engineer is expected to have the motivation and flexibility to learn the operational aspects of Gas Turbines, Steam Turbines, and Generators.
- Travelling to other Mitsubishi Power sites and customer premises is also expected from time to time.
- Support the Operation and Maintenance of MHI Gas Turbines, Steam Turbines, Control Systems, and Auxiliary Equipment.
- Prepare and write Technical reports, Technical procedures, etc., following the instruction of the Engineering Manager Team.
- Respond to internal and external customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, and procedures.
- Escalate issues as required acting as the liaison between the field and the design to drive specific technical resolution, identify the root cause, and drive corrective actions.
- Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
- Lead and manage root cause analysis for technical issues.
- Provide technical leadership to personnel supporting projects assigned to resolve customer technical issues.
- Document technical data generated by the assigned project consistent with engineering policies and procedures.
- Prepare technical presentations for customers ensuring the timely communication of significant issues or developments.
- Travel to customer locations to support customer technical review meetings.
- Support unplanned/forced outages to meet availability goals.
Who are we looking for?
- Bachelor's Degree in Mechanical is preferred with exposure in any areas of Gas or Steam Turbine design, operation, repair, service, installation, or commissioning.
- Experience in developing and writing specifications and/or proposals.
- Effective customer service skills and strong organizational skills.
- Strong analytical and problem-solving ability and adept at communicating with all levels of the organization.
- Proficient technical report writing and communication skills.
- Ability to work in a multidisciplinary team having people with different cultures and nationalities.
- Good knowledge of MS Office suite, including Word, Excel, PowerPoint, simulation software.
- Fluency in business English.
Customer Support Engineer in Winchester employer: Mitsubishi Power Europe, Ltd
Contact Detail:
Mitsubishi Power Europe, Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer in Winchester
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing the ins and outs of their Gas and Steam Turbines will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle technical scenarios during interviews. Think through how you'd approach real-world issues with their equipment—this will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Support Engineer in Winchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Engineer role. Highlight any relevant technical knowledge, especially around Gas and Steam Turbines, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support and how your background makes you a great candidate for our team. Don’t forget to mention your problem-solving skills!
Showcase Your Technical Skills: Since this role involves technical assistance, be sure to include specific examples of your experience with technical report writing and any relevant engineering projects. We want to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mitsubishi Power Europe, Ltd
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of Steam Turbines, Gas Turbines, and Generators. Be ready to discuss specific technical issues you've encountered in the past and how you resolved them. This will show that you not only understand the equipment but can also apply your knowledge practically.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've successfully resolved customer issues or improved their experience. Highlight your effective communication skills and how you build relationships with clients, as this is crucial for the Customer Support Engineer position.
✨Prepare for Problem-Solving Questions
Expect to face scenario-based questions that test your analytical and problem-solving abilities. Practice articulating your thought process when tackling technical challenges, and be prepared to explain how you would approach root cause analysis for various issues.
✨Demonstrate Teamwork and Flexibility
This role requires working in a multidisciplinary team, so be ready to share experiences where you've collaborated with diverse groups. Emphasise your adaptability and willingness to learn about different operational aspects, as this will resonate well with the interviewers.
