At a Glance
- Tasks: Provide technical support and problem resolution for generators and auxiliary systems.
- Company: Join Mitsubishi Power, a leader in energy solutions with a focus on diversity and inclusion.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with diverse teams and excellent career advancement opportunities.
- Why this job: Make a real impact by solving technical challenges and supporting innovative energy solutions.
- Qualifications: Bachelor’s in Mechanical/Electrical engineering with experience in generator systems.
The predicted salary is between 40000 - 50000 € per year.
We are seeking a highly motivated and customer-focused Customer Support Engineer to join our engineering team. This role is responsible for providing technical support and problem resolution related to the mechanical and electrical components of generators and associated auxiliary systems. The successful candidate will work closely with customers, field teams, and engineering departments to ensure reliable operation, maintenance, troubleshooting, and commissioning support. As part of a multi-disciplinary engineering environment, the role also offers opportunities to broaden expertise across gas turbine and steam turbine operational systems.
Key Responsibilities
- Support the operation and maintenance of generators and auxiliary systems during planned outages, forced outages, and normal operations.
- Troubleshoot, verify, and maintain generator mechanical/electrical components, auxiliary systems, control systems, and instrumentation.
- Carry out on-site commissioning activities and prepare post-outage commissioning reports.
- Prepare technical reports, procedures, specifications, and customer presentations in line with engineering standards and company procedures.
- Respond to customer technical issues using sound engineering principles, technical product knowledge, and analytical problem-solving skills.
- Lead and manage root cause analysis investigations for technical issues and implement corrective and preventive actions.
- Act as liaison between field operations and engineering/design teams to drive timely technical resolutions.
- Support RFQ and PO preparation activities and assist procurement teams with vendor qualification and technical specifications.
- Collaborate with technical proposal engineers to support new business development opportunities.
- Build and maintain strong customer relationships while ensuring effective communication of technical requirements and developments.
- Represent the company professionally during inspections, customer meetings, and vendor interactions.
- Participate in continuous improvement initiatives, including the revision and development of Quality Management procedures.
- Support emergency and unplanned outage activities, including off‑hours and weekend work when required.
Qualifications
- Bachelor’s Degree or more in Mechanical/Electrical engineering with proven experience in Generator design, operation, repair, service, or installation and commissioning.
- Proficient knowledge of design, operation and maintenance of generator mechanical components such as generator frame, key bars, spring bars, stator flange, end-winding support system, bearings and bearing housing, hydrogen seal rings, rotor axial fans, hydrogen coolers, hydrogen seals, retaining rings, centering rings, collector rings and brush gear, collector ring fan, etc.
- Previous experience with rotating machine applications, preferably large generators, Gas and Steam Turbines.
- Knowledge of Gas Turbine and Steam Turbine operation.
- Experience in developing and writing specifications and/or proposals.
- Effective customer service skills and strong organisational skills.
- Strong analytical and problem‑solving ability and adept at communicating with all levels of the organisation.
- Proficient in technical report writing and communication skills.
- Ability to work in a multidisciplinary team with people from different cultures and nationalities.
- Good knowledge of the MS Office suite, including Word, Excel, and PowerPoint.
- Fluency in business English; knowledge of Japanese would be an advantage but not essential.
At Mitsubishi Power, diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity creates better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio‑economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members.
Customer Support Engineer in Leeds employer: Mitsubishi Power EMEA
Mitsubishi Power is an exceptional employer that prioritises diversity, equity, and inclusion, fostering a collaborative work culture where every team member's unique background and perspective are valued. As a Customer Support Engineer, you will benefit from continuous professional development opportunities while working in a dynamic, multi-disciplinary environment that encourages innovation and technical excellence. Located in a vibrant area, our company offers a supportive atmosphere that not only focuses on customer satisfaction but also promotes personal growth and meaningful contributions to the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer in Leeds
✨Tip Number 1
Get to know the company inside out! Research Mitsubishi Power, their values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical interviews by brushing up on your engineering knowledge. Be ready to discuss specific generator components and troubleshooting scenarios. Practice explaining complex concepts in simple terms to showcase your communication skills.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Engineer role. Highlight your experience with generators and auxiliary systems, and don’t forget to mention any relevant technical skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background in mechanical/electrical engineering makes you a perfect fit for our team at Mitsubishi Power.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate strong analytical skills and effective problem-solving abilities, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our diverse and inclusive team.
How to prepare for a job interview at Mitsubishi Power EMEA
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of generator mechanical and electrical components. Be ready to discuss specific parts like bearings, hydrogen seals, and control systems. This will show that you’re not just familiar with the theory but can also apply it practically.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you led root cause analysis or resolved customer problems. Being able to articulate your thought process will impress the interviewers and demonstrate your analytical abilities.
✨Communicate Like a Pro
Since this role involves liaising with customers and teams, practice your communication skills. Be clear and concise when explaining technical concepts. You might even want to prepare a mini-presentation on a relevant topic to showcase your ability to convey complex information effectively.
✨Emphasise Teamwork and Diversity
Highlight your experience working in multidisciplinary teams and with diverse cultures. Share examples of how you’ve collaborated with others to achieve common goals. This aligns with the company’s values and shows that you can thrive in their inclusive environment.
