At a Glance
- Tasks: Provide technical support and problem resolution for generators and auxiliary systems.
- Company: Join Mitsubishi Power, a leader in energy solutions with a focus on diversity and inclusion.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Collaborative team culture with opportunities to work across various engineering disciplines.
- Why this job: Make a real impact by solving technical challenges and supporting innovative energy solutions.
- Qualifications: Bachelor’s in Mechanical/Electrical Engineering with experience in generator systems.
The predicted salary is between 35000 - 45000 € per year.
We are seeking a highly motivated and customer-focused Customer Support Engineer to join our engineering team. This role is responsible for providing technical support and problem resolution related to the mechanical and electrical components of generators and associated auxiliary systems. The successful candidate will work closely with customers, field teams, and engineering departments to ensure reliable operation, maintenance, troubleshooting, and commissioning support. As part of a multi-disciplinary engineering environment, the role also offers opportunities to broaden expertise across gas turbine and steam turbine operational systems.
Key Responsibilities
- Support the operation and maintenance of generators and auxiliary systems during planned outages, forced outages, and normal operations.
- Troubleshoot, verify, and maintain generator mechanical/electrical components, auxiliary systems, control systems, and instrumentation.
- Carry out on-site commissioning activities and prepare post-outage commissioning reports.
- Prepare technical reports, procedures, specifications, and customer presentations in line with engineering standards and company procedures.
- Respond to customer technical issues using sound engineering principles, technical product knowledge, and analytical problem-solving skills.
- Lead and manage root cause analysis investigations for technical issues and implement corrective and preventive actions.
- Act as liaison between field operations and engineering/design teams to drive timely technical resolutions.
- Support RFQ and PO preparation activities and assist procurement teams with vendor qualification and technical specifications.
- Collaborate with technical proposal engineers to support new business development opportunities.
- Build and maintain strong customer relationships while ensuring effective communication of technical requirements and developments.
- Represent the company professionally during inspections, customer meetings, and vendor interactions.
- Participate in continuous improvement initiatives, including the revision and development of Quality Management procedures.
- Support emergency and unplanned outage activities, including off‑hours and weekend work when required.
Qualifications
- Bachelor’s Degree or more in Mechanical/Electrical engineering with proven experience in Generator design, operation, repair, service, or installation and commissioning.
- Proficient knowledge of design, operation and maintenance of generator mechanical components such as generator frame, key bars, spring bars, stator flange, end-winding support system, bearings and bearing housing, hydrogen seal rings, rotor axial fans, hydrogen coolers, hydrogen seals, retaining rings, centering rings, collector rings and brush gear, collector ring fan, etc.
- Previous experience with rotating machine applications, preferably large generators, Gas and Steam Turbines.
- Knowledge of Gas Turbine and Steam Turbine operation.
- Experience in developing and writing specifications and/or proposals.
- Effective customer service skills and strong organisational skills.
- Strong analytical and problem‑solving ability and adept at communicating with all levels of the organisation.
- Proficient in technical report writing and communication skills.
- Ability to work in a multidisciplinary team with people from different cultures and nationalities.
- Good knowledge of the MS Office suite, including Word, Excel, and PowerPoint.
- Fluency in business English; knowledge of Japanese would be an advantage but not essential.
At Mitsubishi Power, diversity, equity and inclusion are central to our values. We value our people's unique backgrounds, perspectives, and experience, and know this diversity creates better outcomes for our clients. We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio‑economic background, sexual orientation, gender identity, nationality, and faith. We select candidates based on skills, knowledge, qualifications, and experience and aim to support all our team members.
Customer Support Engineer employer: Mitsubishi Power EMEA
Mitsubishi Power is an exceptional employer that prioritises diversity, equity, and inclusion, fostering a collaborative work culture where every team member's unique background is valued. As a Customer Support Engineer, you will benefit from extensive professional development opportunities within a multi-disciplinary engineering environment, allowing you to enhance your expertise in generator systems while building strong customer relationships. Located in a dynamic industry, our company offers a supportive atmosphere that encourages innovation and continuous improvement, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical skills. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Engineer role. Highlight your technical expertise in generators and any relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your customer service skills and problem-solving abilities – they’re key for us!
Showcase Your Technical Skills:In your application, be sure to highlight your proficiency with mechanical and electrical components of generators. Mention any experience with gas and steam turbines, as well as your ability to write technical reports. We love candidates who can communicate complex ideas clearly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Mitsubishi Power EMEA
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to generators and auxiliary systems. Be prepared to discuss specific components like bearings, hydrogen seals, and control systems. This will show that you’re not just familiar with the theory but can also apply it practically.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you successfully troubleshot issues or led root cause analysis investigations. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your analytical skills in action.
✨Communicate Like a Pro
Since this role involves liaising with customers and various teams, practice articulating complex technical concepts in simple terms. You might even want to prepare a mini-presentation on a relevant topic to demonstrate your communication skills and confidence.
✨Emphasise Teamwork and Diversity
Highlight your experience working in multidisciplinary teams and how you value diverse perspectives. Given the company's commitment to diversity, sharing examples of how you've collaborated with people from different backgrounds can set you apart as a candidate who aligns with their values.
