At a Glance
- Tasks: Welcome customers, assist with enquiries, and conduct vehicle handovers.
- Company: Join Mitsubishi's innovative retail experience at Lakeside Shopping Centre.
- Benefits: Competitive salary, plus extra for Key Holder duties, and full training provided.
- Other info: Flexible hours and a passion for cars is a plus!
- Why this job: Be an ambassador for a leading brand and enhance customer experiences.
- Qualifications: Retail or customer service experience, GCSE Maths and English minimum C.
The predicted salary is between 19000 - 19400 £ per year.
Mitsubishi Lakeside is a brand-new retail experience! The next generation store immerses shoppers in the Mitsubishi brand, showcasing our model range in a feature-rich environment, designed to flawlessly express the Mitsubishi ethos. Located at the renowned Lakeside Shopping Centre, the store offers interactive and engaging new ways for visitors to browse, configure, test drive and buy a Mitsubishi.
We're looking for a Store Expert to act as an ambassador for the Mitsubishi brand, who will be passionate about delivering excellent service to our customers. As a Store Expert you will be assisting with customer enquiries, test drives and will enjoy maintaining a high standard of the brand. You will love to learn as attaining product knowledge for our vehicles is a must to ensure a first class experience is given.
Key responsibilities include:
- Welcoming visitors to the store and being available to answer any queries
- Supporting customers through all stages of the buying process, assisting them with product choice, part exchange, finance and delivery options
- Conducting vehicle handovers both on site and at the customer’s home or workplace in line with standards
- Working closely with the Head Office team to ensure delivery of a consistent customer process
- Maintaining an excellent standard of product, brand and after sales knowledge at all times
- Maintaining the appearance and cleanliness of the Mitsubishi Store, Experience Centre and any vehicles on site at all times
- Addressing any in-store customer complaints and escalating as required
- Key Holder assistance with supporting the store leadership team; managing opening and closing shifts when the store leadership team is not present
- Key holders have extra responsibility in leading the team with operational procedures in the absence of the leadership team
Qualifications, Experience & Knowledge:
- Previous retail or customer service experience
- GCSE Maths and English – minimum C or above
- Strong interpersonal skills, able to communicate at all levels
- Proficient in the use of everyday software
- Accurate written communication skills
- Accurate data entry/information recording skills
- Able to remain calm under pressure
- Excellent communication skills
- Able to deliver excellent service
- Flexible approach to working hours
- Proactive and self-motivated
- A keen interest and passion for cars and customer service is ideal. Full training will be provided.
There will be a variety of shifts to cover store operating times. Please enquire at the store for further information and to meet the team.
Salary £19,000 per annum with an additional £500 per annum for Key Holder duties.
Store Assistant - Key Holder in Grays employer: Mitsubishi Motors
Mitsubishi Lakeside offers an exciting and innovative retail environment where employees can thrive as ambassadors of the Mitsubishi brand. Located in the bustling Lakeside Shopping Centre, our team enjoys a vibrant work culture that prioritises customer service excellence and personal growth, with comprehensive training provided to enhance product knowledge and skills. As a Store Assistant - Key Holder, you will not only play a crucial role in delivering exceptional customer experiences but also benefit from competitive pay and the opportunity to develop leadership capabilities within a supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Store Assistant - Key Holder in Grays
✨Tip Number 1
Get to know the Mitsubishi brand inside out! Familiarise yourself with their models and ethos. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family where you handle customer queries or complaints. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or visit the store to chat with the team. Building relationships can give you insider tips and make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mitsubishi team at Lakeside.
We think you need these skills to ace Store Assistant - Key Holder in Grays
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for cars and customer service shine through! We want to see that you’re genuinely excited about the role and the Mitsubishi brand.
Tailor Your CV:Make sure to customise your CV to highlight relevant retail or customer service experience. We love seeing how your skills match what we're looking for in a Store Expert!
Be Clear and Concise:Keep your written communication clear and to the point. We appreciate accurate information, so make sure your application is easy to read and free from errors.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mitsubishi Motors
✨Know Your Stuff
Make sure you brush up on your knowledge about Mitsubishi and its vehicles. Familiarise yourself with the latest models, features, and the brand ethos. This will not only impress the interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered excellent customer service. Think about times when you resolved complaints or helped customers make informed decisions. This will demonstrate your ability to handle customer interactions effectively.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to retail and customer service. This will help you articulate your thoughts clearly and boost your confidence for the real deal.
✨Dress to Impress
First impressions matter! Dress smartly and appropriately for the interview. A polished appearance reflects your professionalism and respect for the opportunity. Plus, it aligns with the high standards of the Mitsubishi brand.
