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- Tasks: Provide technical support and service for air conditioning and refrigeration products.
- Company: Join a leading company in the HVAC industry with a focus on innovation.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact by supporting customers and promoting cutting-edge products.
- Qualifications: Engineering degree and three years of relevant technical experience required.
- Other info: Dynamic work environment with opportunities for travel across Europe.
The predicted salary is between 36000 - 60000 £ per year.
Position: Full-time, Permanent
Functional area: Technical
Reporting to: After Sales Manager
Office Location: Stockley Park, Uxbridge, UB11 1ET
Working Hours: Monday to Friday – 9am – 5pm (35 hours per week, 1 hour lunch break)
Job Summary:
The After Sales Engineer carries out various activities related to technical support for distributors and partners in territories in charge, which is related to air conditioning, heat pumps, and refrigeration, cooperating with Mitsubishi Heavy Industries Thermal Systems (MTH) service/design section and with factory service section report to the Manager in the Technical Division. The job holder will do various services for products for customers (providing services on site, commissioning of product, and creating presentations). The engineer is required to continuously develop their knowledge in technical specification of Mitsubishi Heavy Industries (MHI) products. The activities include planning service for new products, instructing service methods and promoting new MHI products.
Main Duties Description:
- Technical support to distributors/customers
- Respond to technical inquiries by e-mail or phone without any delays
- Investigate the unit troubles/claims
- Visit the site for commissioning/trouble shooting for customers/distributors
- Visit distributors'/customers' office to provide responses to their inquiries
- Check the drawing of projects (unit/pipe/electrical installation), setting, and check the operation data
- Submit reports for technical supports for site visits
Support MTH/Factory after sales activities:
- Support spare parts activities for the operation team to improve spare parts delivery
- Prepare MHI technical supports documents (in English and in other European languages)
- Propose ideas to improve technical documents for distributors
Create new service tools:
- Support MTH/Factory design section/service section activity
Promote MHI products:
- Introduce new products highlighting features and benefits
- Create presentations for distributors/customers
- Organize seminars/workshops for distributors/customers
- Help to create new brochures/leaflets for the territories
- Survey the market information for new products
- Benchmark competitors’ new products continuously and making comparisons
- Survey relevant standards/regulations/EU directives
- Visit exhibitions to investigate new products/market information
- Attend relevant seminars/meetings relating to heat pump industry associations
Accelerate & Support Customer Business:
- Build customer relationships to boost business opportunities
- Oversee major accounts while fostering long-term customer partnerships
- Pick out/feedback potential improvements for products and services from After sales activities
Experience, Knowledge and Skills:
- An Engineering degree or equivalent relevant qualification gained through study or apprenticeship
- Minimum of three years of technical experience in the air conditioning, heat pump, and/or refrigeration industry, preferably in roles involving manufacturers or distributors
- Knowledge in refrigeration cycle; commercial refrigeration system; VRF system; heat pump system; chiller system; building management system; EU regulations/directives related to air conditioning/refrigeration
- Strong interpersonal and communications skills
- Fluent English, both oral and written
- Strong problem-solving skills
- Multi-tasking
- Knowledge of other European language(s) could be beneficial
- Prioritizing skills
- Understanding of customer requirements
- Advance knowledge in Microsoft Office (Windows, Word, Excel, PowerPoint)
- Create and carry out presentations
- Analyze operation data of the products
- Business trips across Europe with a short notice will be required
- Status to travel Europe without visa is required
After Sales Engineer in Uxbridge employer: Mitsubishi Heavy Industries
Contact Detail:
Mitsubishi Heavy Industries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Engineer in Uxbridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the air conditioning and refrigeration industry. Attend seminars, workshops, and exhibitions to meet potential employers and learn about new products. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! When you get the chance, create presentations that highlight your technical knowledge and problem-solving abilities. This is your moment to shine and demonstrate how you can add value to the team at Mitsubishi Heavy Industries.
✨Tip Number 3
Don’t just wait for job openings to pop up! Reach out directly to companies you’re interested in, like us at StudySmarter. Express your enthusiasm for the After Sales Engineer role and ask about any upcoming opportunities. You never know what might come up!
✨Tip Number 4
Keep learning! Stay updated on the latest trends and regulations in the air conditioning and refrigeration sectors. This not only boosts your knowledge but also shows potential employers that you’re committed to your professional development.
We think you need these skills to ace After Sales Engineer in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the After Sales Engineer role. Highlight your technical experience in air conditioning, heat pumps, and refrigeration, and don’t forget to mention any relevant qualifications or projects that showcase your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our needs. Be sure to mention your problem-solving skills and any experience with customer relationships.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong interpersonal skills. Keep your language clear and professional, and don’t hesitate to show a bit of your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Mitsubishi Heavy Industries
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to air conditioning, heat pumps, and refrigeration. Familiarise yourself with Mitsubishi Heavy Industries products and be ready to discuss their specifications and features. This will show that you're not just interested in the role but also committed to understanding the products you'll be working with.
✨Practice Your Communication Skills
As an After Sales Engineer, you'll need to communicate effectively with distributors and customers. Practice explaining complex technical concepts in simple terms. You might even want to role-play common scenarios you could face during the job, like troubleshooting or presenting new products.
✨Prepare for Real-World Scenarios
Think about potential challenges you might encounter in the role, such as handling customer complaints or technical inquiries. Prepare examples from your past experience where you've successfully resolved similar issues. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Show Your Enthusiasm for Continuous Learning
The job requires ongoing development of your technical knowledge. Be ready to discuss how you stay updated with industry trends and regulations. Mention any relevant courses, seminars, or workshops you've attended, and express your eagerness to learn more about MHI products and the air conditioning industry.
