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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot air conditioning and refrigeration systems.
- Company: Join a leading company in the HVAC industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference by supporting customers and improving products in a dynamic environment.
- Qualifications: Engineering degree and three years of relevant technical experience required.
- Other info: Opportunity to travel across Europe and build lasting customer relationships.
The predicted salary is between 40000 - 50000 £ per year.
Position: Full‑time, Permanent
Office location: Stockley Park, Uxbridge, UB11 1ET
Working hours: Monday to Friday, 9am – 5pm (35 hours per week, 1 hour lunch break)
Job Summary
After Sales Engineer carries out various activities related to technical support for distributors and partners in territories in charge, dealing with air conditioning, heat pumps, and refrigeration. The role cooperates with Mitsubishi Heavy Industries Thermal Systems (MTH) service/design section and the factory service section, reporting to the Manager in the Technical Division.
Responsibilities
- Provide technical support to distributors and customers via e‑mail or phone, investigating unit troubles and claims.
- Visit sites for commissioning, troubleshooting, and conducting on‑site services.
- Check project drawings, unit, pipe, and electrical installations and verify operation data.
- Compile and submit reports for technical support visits.
- Support MTH/Factory after‑sales activities and spare parts delivery improvement.
- Prepare technical support documents in English and other European languages.
- Propose improvements to technical documents for distributors.
- Create new service tools and presentations for distributors and customers.
- Organise seminars and workshops for distributors and customers.
- Help produce brochures and leaflets for territories.
- Conduct market surveys, benchmark competitors’ new products, and research standards, regulations, and EU directives.
- Attend exhibitions and seminars related to the heat‑pump industry associations.
- Build and maintain customer relationships, fostering long‑term partnerships and identifying opportunities.
- Collect feedback for product and service improvements from after‑sales activities.
Qualifications & Skills
- Engineering degree or equivalent qualification.
- Minimum three years of technical experience in the air conditioning, heat pump, and/or refrigeration industry, preferably with manufacturers or distributors.
- Knowledge of refrigeration cycle, commercial refrigeration systems, VRF systems, heat pump systems, chiller systems, building management systems, and relevant EU regulations/directives.
- Strong interpersonal, communication, problem‑solving, and multi‑tasking skills.
- Fluent in English, both oral and written; knowledge of additional European languages is beneficial.
- Prioritising skills and understanding of customer requirements.
- Advanced knowledge of Microsoft Office (Windows, Word, Excel, PowerPoint).
- Ability to create and deliver presentations.
- Analytical skills to interpret operation data.
- Willingness to travel across Europe on short notice.
- Status to travel Europe without visa required.
After Sales Engineer employer: Mitsubishi Heavy Industries
Contact Detail:
Mitsubishi Heavy Industries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Engineer
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that After Sales Engineer role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical knowledge about air conditioning and heat pumps. We suggest practising with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. We want to see how you think on your feet and handle real-world issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the After Sales Engineer position. And remember, apply through our website for the best chance!
We think you need these skills to ace After Sales Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the After Sales Engineer role. Highlight your technical experience in air conditioning, heat pumps, and refrigeration, and don’t forget to mention any relevant qualifications or skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific experiences that demonstrate your problem-solving skills and ability to build customer relationships, as these are key for us.
Show Off Your Communication Skills: Since the role involves providing technical support via email and phone, make sure your written application showcases your communication skills. Keep it clear, concise, and professional, but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Mitsubishi Heavy Industries
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to air conditioning, heat pumps, and refrigeration. Be ready to discuss specific systems and regulations, as well as any relevant experience you've had in the industry.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with distributors and customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information in the past, whether through emails, phone calls, or presentations.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've troubleshot issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Interpersonal Skills
Building long-term relationships is key in this role. Be prepared to discuss how you've fostered partnerships in previous positions. Highlight your ability to listen to customer needs and provide tailored solutions.