At a Glance
- Tasks: Provide technical support and promote innovative chiller products across Europe.
- Company: Leading company in the HVAC industry with a focus on innovation.
- Benefits: Competitive salary, career development, and opportunities for travel across Europe.
- Other info: Exciting opportunities for professional growth and collaboration with European manufacturers.
- Why this job: Join a dynamic team and make a real impact in the HVAC sector.
- Qualifications: Degree in Engineering and 5 years of technical experience in Comfort Chillers.
The predicted salary is between 36000 - 60000 £ per year.
Position: Full-time, Permanent
Functional Area: Technical
Reporting To: General Manager
Location: United Kingdom, Stockley Park, Uxbridge
Working Hours: Monday to Friday – 9 a.m. – 5 p.m. (35 hours per week, 1 hour lunch break)
Job Summary: The Technical Support Senior Engineer will carry out various activities related to the support of distributors and partners in territories in charge, which is related to Comfort Chiller, cooperating with MHI design/aftersales section and MHIAE sales/aftersales teams and MHI factories under supervision of the section manager. The job holder will promote new products for distributor’s technical knowledge (creating presentations, organizing product seminars), and provide various services for products for customers (providing service on site, commissioning of product). The Senior Engineer is required to continuously improve their comprehension of technical specifications of MHI products, and then to promote MHI products. The activities include benchmarking, marketing analysis, product planning, and supporting activity of joint development with European manufacturers.
Main Duties:
- Technical support to distributors / end users / consultants
- Respond to technical inquiries by e-mail or phone without any delays
- Investigate unit troubles/claims by analysing operation data using service tools
- Visit sites for commissioning / troubleshooting for end users/distributors
- Visit distributors’ / customers’ offices to provide responses to their inquiries/support their activities
- Check drawings of projects (unit / pipe / electrical installation), settings, and operation data
- Submit reports for technical support for site visits
- Support spare parts activities for the operation team to improve spare parts delivery
- Calculate performance and/or cost-saving benefits
- Organise maintenance schemes
- Collaborate with European manufacturers to provide solutions to enhance the sales of MHI products
- Maintain collaboration with European manufacturers (Water Pump, FCU, etc.)
- Research sales/service solutions for MHI products
- Share knowledge among business partners (System design, etc.)
- Register subsidy schemes/certification programs
- Prepare MHI technical support documents (in English and in other European languages)
- Propose ideas to improve technical documents for distributors
- Create new service tools
- Support MTH design section/service section activity
- Promote MHI products
- Introduce new products highlighting features and benefits
- Create presentations for distributors/customers
- Organise seminars for distributors/customers
- Help Marketing section create new brochures/leaflets for the territories
- Survey market information for new products
- Benchmark competitors’ new products continuously and make comparisons
- Survey relevant standards/regulations/directives in both EU and GB
- Visit exhibitions to investigate new products/market information
- Attend relevant seminars/meetings relating to heat pump industry associations
Experience, Knowledge and Skills:
- Degree in Engineering or equivalent
- Technical experience within Comfort Chiller, minimum 5 years
- Fundamental understanding of water systems for cooling and heating
- Knowledge of heat pump and water systems
- Knowledge of regulations and EU/GB directives related to boilers and/or heat pumps
- Knowledge of VRF system/chiller could be beneficial
- Strong interpersonal and communication skills
- Fluent English, both oral and written
- Strong problem-solving skills
- Multi-tasking abilities
- Knowledge of other European languages could be beneficial
- Prioritising skills
- Understanding of customer requirements
- Knowledge of PC (Windows, Word, Excel, PowerPoint, AutoCAD)
- Ability to create and carry out presentations
- Analyse operation data of the products
- Business trips across Europe with short notice will be required
- Status to travel Europe without visa is required
You may be required by the Company to undertake any duties within your skills and capabilities, which the Company considers necessary to meet business needs.
Technical Support Senior Engineer, Chiller in Uxbridge employer: Mitsubishi Heavy Industries Air-Conditioning Europe
Mitsubishi Heavy Industries Air-Conditioning Europe (MHIAE) is an exceptional employer, offering a dynamic work environment in the heart of Stockley Park, Uxbridge. With a strong focus on employee growth and development, we provide comprehensive training opportunities and a collaborative culture that encourages innovation and teamwork. Our commitment to work-life balance and a supportive atmosphere makes MHIAE a rewarding place for IT professionals looking to make a meaningful impact.
Contact Details:
Mitsubishi Heavy Industries Air-Conditioning Europe Recruitment Team
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