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- Tasks: Provide technical support for air conditioning and refrigeration products across Europe.
- Company: Join a leading company in thermal systems with a focus on innovation.
- Benefits: Competitive salary, professional development, and opportunities for travel.
- Why this job: Make a real impact by supporting cutting-edge technology and building customer relationships.
- Qualifications: Engineering degree and three years of relevant technical experience required.
- Other info: Dynamic role with opportunities for growth and travel across Europe.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to: After Sales Manager
Office Location: Stockley Park, Uxbridge, UB11 1ET
Working Hours: Monday to Friday – 9am – 5pm (35 hours per week, 1 hour lunch break)
Job Summary: After Sales Engineer carries out various activities related to technical support for distributors and partners in assigned territories, specifically for air conditioning, heat pumps, and refrigeration. Works closely with Mitsubishi Heavy Industries Thermal Systems (MTH) service/design section and factory service section. Reports to the Manager in the Technical Division. Must continually develop knowledge of MHI product specifications, plan services for new products, instruct service methods, and promote new MHI products.
Main Duties Description:
- Provide technical support to distributors and customers: respond to inquiries via e‑mail or phone promptly, investigate unit troubles and claims, visit sites for commissioning, troubleshooting and data verification, submit technical support reports.
- Support MTH/Factory after‑sales activities and spare parts operations to improve delivery.
- Prepare technical support documents in English and other European languages, propose improvements, and create new service tools.
- Support design and service sections: promote MHI products, introduce new products highlighting features and benefits, create presentations, organize seminars and workshops for distributors and customers, and help produce brochures and leaflets for territories.
- Conduct market research: benchmark competitor products, survey relevant standards, regulations and EU directives, attend exhibitions, and participate in industry association seminars and meetings.
- Accelerate and support customer business: build relationships, oversee major accounts, foster long‑term partnerships, and provide feedback on potential product and service improvements.
Experience, Knowledge and Skills:
- An engineering degree or equivalent qualification.
- Minimum three years of technical experience in air conditioning, heat pumps, and/or refrigeration, preferably with manufacturers or distributors.
- Knowledge of refrigeration cycle, commercial refrigeration systems, VRF systems, heat pump and chiller systems, building management systems, and EU regulations/directives related to air conditioning and refrigeration.
- Fluent English (oral and written); knowledge of other European languages beneficial.
- Strong interpersonal, communication, problem‑solving, multi‑tasking, prioritising, and customer‑requirement understanding skills.
- Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint).
- Business travel across Europe with short notice required; must be able to travel Europe without visa.
Travel Requirement: Business trips across Europe with short notice will be required. Status to travel Europe without visa is required.
After Sales Engineer in Uxbridge employer: Mitsubishi Heavy Industries Air-Conditioning Europe
Contact Detail:
Mitsubishi Heavy Industries Air-Conditioning Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Engineer in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that After Sales Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge. Make sure you can talk confidently about air conditioning systems and MHI products. We want you to shine when discussing how you can support distributors and customers!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in the past. We love hearing about your experiences with troubleshooting and customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can help us promote MHI products and build strong customer relationships.
We think you need these skills to ace After Sales Engineer in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the After Sales Engineer role. Highlight your technical experience in air conditioning, heat pumps, and refrigeration, and don’t forget to mention any relevant qualifications or projects that showcase your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our needs. Be sure to mention your experience with MHI products and your ability to support distributors and customers effectively.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and distributors, make sure your written application reflects your strong communication skills. Keep your language clear and professional, and don’t shy away from showcasing your problem-solving abilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Mitsubishi Heavy Industries Air-Conditioning Europe
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to air conditioning, heat pumps, and refrigeration. Familiarise yourself with the specific products from Mitsubishi Heavy Industries and be ready to discuss their features and benefits. This will show that you're not just interested in the role but also have a genuine understanding of what they do.
✨Practice Your Communication Skills
Since the role involves a lot of interaction with distributors and customers, practice explaining complex technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated technical information in the past. This will demonstrate your strong interpersonal skills.
✨Show Your Problem-Solving Prowess
Be prepared to discuss specific instances where you've tackled technical issues or customer inquiries. Think of examples that highlight your troubleshooting skills and how you’ve provided effective solutions. This will help illustrate your ability to handle the responsibilities of the After Sales Engineer role.
✨Research the Company Culture
Take some time to understand the company’s values and culture. Knowing how they operate and what they prioritise can help you tailor your responses during the interview. It also shows that you’re genuinely interested in being part of their team and not just looking for any job.
