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- Tasks: Provide technical support and promote innovative chiller products across Europe.
- Company: Leading company in the HVAC industry with a focus on innovation.
- Benefits: Competitive salary, career development, and opportunities for travel.
- Other info: Exciting opportunities for growth and collaboration with European manufacturers.
- Why this job: Join a dynamic team and make a real impact in the HVAC sector.
- Qualifications: Degree in Engineering and 5+ years of technical experience in Comfort Chillers.
The predicted salary is between 45000 - 55000 £ per year.
Position: Full-time, Permanent
Functional Area: Technical
Reporting To: General Manager
Location: United Kingdom, Stockley Park, Uxbridge
Working Hours: Monday to Friday – 9 a.m. – 5 p.m. (35 hours per week, 1 hour lunch break)
Job Summary: Technical Support Senior Engineer will carry out various activities related to the support of distributors and partners in territories in charge, which is related to Comfort Chiller, cooperating with MHI design/aftersales section and MHIAE sales/aftersales teams and MHI factories under supervision of the section manager. The job holder will promote new products for distributor’s technical knowledge (creating presentations, organizing product seminars), and provide various services for products for customers (providing service on site, commissioning of product). The Senior Engineer is required to continuously improve their comprehension of technical specifications of MHI products, and then to promote MHI products. The activities include benchmarking, marketing analysis, product planning, and supporting activity of joint development with European manufacturers.
Main Duties:
- Technical support to distributors / end users / consultants
- Respond to technical inquiries by e-mail or phone without any delays
- Investigate unit troubles/claims by analysing operation data using service tools
- Visit sites for commissioning / troubleshooting for end users/distributors
- Visit distributors’ / customers’ offices to provide responses to their inquiries/support their activities
- Check project drawings (unit / pipe / electrical installation), settings, and operation data
- Submit reports for technical support for site visits
- Support spare parts activities for the operation team to improve spare parts delivery
- Calculate performance and/or cost-saving benefits
- Organise maintenance schemes
- Collaborate with European manufacturers to provide solutions to enhance the sales of MHI products
- Maintain collaboration with European manufacturers (Water Pump, FCU, etc.)
- Research Sales solution/Service solution for MHI products
- Share knowledge among business partners (System design, etc.)
- Register subsidy schemes / certification programmes
- Register products to national subsidy schemes, quality certification schemes, and other country requirements
- Maintain subsidy schemes / certification programmes
- Arrange and support random tests / factory audits as requested
- Research subsidy schemes / certification programmes
- Prepare MHI technical support documents (in English and in other European languages)
- Propose ideas to improve technical documents for distributors
- Create new service tools
- Support MTH design section/service section activity
- Promote MHI products
- Introduce new products highlighting features and benefits
- Create presentations for distributors / customers
- Organise seminars for distributors / customers
- Help Marketing section to create new brochures / leaflets for the territories
- Survey market information for new products
- Benchmark competitors’ new products continuously and make comparisons
- Survey relevant standards / regulations / directives in both EU and GB
- Visit exhibitions to investigate new products / market information
- Attend relevant seminars / meetings relating to heat pump industry associations
Experience, Knowledge and Skills:
- Degree in Engineering or equivalent
- Technical experience within Comfort Chiller, minimum 5 years
- Fundamental understanding of water systems for cooling and heating
- Knowledge of heat pump and water systems
- Knowledge of regulations and EU/GB directives related to boilers and/or heat pumps
- Knowledge of VRF system/chiller could be beneficial
- Strong interpersonal and communication skills
- Fluent English, both oral and written
- Strong problem-solving skills
- Multi-tasking abilities
- Knowledge of other European language(s) could be beneficial
- Prioritising skills
- Understanding of customer requirements
- Knowledge of PC (Windows, Word, Excel, PowerPoint, AutoCAD)
- Create and carry out presentations
- Analyse operation data of the products
- Business trips across Europe with short notice will be required
- Status to travel Europe without visa is required
You may be required by the Company to undertake any duties within your skills and capabilities, which the Company considers necessary to meet business needs.
Technical Support Senior Engineer, Chiller employer: Mitsubishi Heavy Industries Air-Conditioning Europe
Contact Detail:
Mitsubishi Heavy Industries Air-Conditioning Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Senior Engineer, Chiller
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can land you that Technical Support Senior Engineer gig.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, offer to do a mock troubleshooting session or a mini-presentation about MHI products. This will demonstrate your technical prowess and communication skills, which are key for this role.
✨Tip Number 3
Research is your best friend! Dive deep into MHI products and their competitors. We want to see you come prepared with insights and ideas during interviews. It shows you’re genuinely interested and ready to contribute from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Senior Engineer, Chiller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Senior Engineer role. Highlight your experience with Comfort Chillers and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can benefit us at StudySmarter. Don’t forget to mention any specific projects or experiences that relate to the job description.
Show Off Your Communication Skills: Since this role involves a lot of interaction with distributors and customers, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Mitsubishi Heavy Industries Air-Conditioning Europe
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Comfort Chillers and heat pump systems. Be ready to discuss specific products and their specifications, as well as any relevant regulations in the EU and GB. This will show that you're not just familiar with the basics but can dive deep into the details.
✨Prepare for Real-World Scenarios
Think about common technical issues that distributors or end users might face and how you would resolve them. Prepare examples from your past experience where you've successfully troubleshot problems or provided exceptional support. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with distributors and customers, practice explaining complex technical concepts in simple terms. You might even want to prepare a mini-presentation on a product or service to showcase your ability to communicate effectively and engage an audience.
✨Research the Company and Market Trends
Familiarise yourself with MHI's products and recent developments in the chiller market. Being able to discuss competitors and market trends will not only impress your interviewers but also show that you're genuinely interested in the role and the industry.