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- Tasks: Provide remote technical support for Mitsubishi Electric products, ensuring excellent customer service.
- Company: Join Mitsubishi Electric, a leader in technological innovation for a sustainable society.
- Benefits: Enjoy flexible working options, generous leave, private medical insurance, and exciting social events.
- Why this job: Be part of a dynamic team that values creativity and problem-solving while making a real impact.
- Qualifications: NVQ Level 3 in Refrigeration & Air Conditioning or 7 years of relevant industry experience required.
- Other info: Access exclusive discounts and participate in fun activities with the Sports & Social Club.
The predicted salary is between 30000 - 42000 £ per year.
We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity.
The Technical Helpdesk Engineer delivers post sale, remote technical support across all products in the Mitsubishi Electric LES product portfolio – both current line and historic.
To provide market leading post-sale technical support you will need to listen carefully to the information provided, ask effective/open questions to gain a thorough understanding, reference literature and use experience/knowledge to formulate a response and finally effectively communicate the advice/support needed.
Acting as the first tier of post-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Support is provided by phone and/or email and in line with defined service level agreements.
Produce concise, well written, technical case logs that consistently meet quality standards.
NVQ Level 3 in Refrigeration & Air Conditioning and/or a minimum of 7 years industry experience in service & fault finding.
Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
- Pension
- Life Assurance
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi
- Access to Mitsubishi’s very own discount platform
- Colleague Referral Scheme
- Holiday Buy
- Long Service Awards
- Cycle to Work Scheme
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors
Equality and Diversity: Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Technical Helpdesk Engineer (Permanent) employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Helpdesk Engineer (Permanent)
✨Tip Number 1
Familiarise yourself with Mitsubishi Electric's product portfolio, especially the LES products. Understanding the technical specifications and common issues can help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct communication with customers, practice active listening and effective questioning techniques to ensure you can provide the best support possible.
✨Tip Number 3
Prepare for scenario-based questions that may be asked during the interview. Think of examples from your past experience where you've successfully resolved technical issues or provided exceptional customer service.
✨Tip Number 4
Network with current or former employees of Mitsubishi Electric if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Technical Helpdesk Engineer (Permanent)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and required skills for the Technical Helpdesk Engineer position. Tailor your application to highlight your relevant experience in technical support and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your NVQ Level 3 in Refrigeration & Air Conditioning or your extensive industry experience. Provide specific examples of how you've successfully resolved technical issues in the past.
Showcase Communication Skills: Since the role requires effective communication, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your writing well to demonstrate your communication prowess.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a role that involves producing technical case logs.
How to prepare for a job interview at Mitsubishi Electric
✨Understand the Product Portfolio
Familiarise yourself with the Mitsubishi Electric LES product portfolio, including both current and historic products. This knowledge will help you answer questions confidently and demonstrate your commitment to providing top-notch technical support.
✨Practice Active Listening
During the interview, show that you can listen carefully to the information provided. Practice summarising what the interviewer says to ensure you understand their points, which is crucial for a role that requires effective communication and problem-solving.
✨Prepare Technical Case Logs
Be ready to discuss how you would produce concise and well-written technical case logs. Think about examples from your past experience where you documented issues and solutions clearly, as this is a key part of the role.
✨Showcase Customer Service Skills
Highlight your customer service experience and problem-solving skills. Prepare examples of how you've successfully handled difficult situations or provided exceptional support in previous roles, as this aligns with the company's focus on excellent customer service.
