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- Tasks: Lead innovative service concepts into customer-centric solutions and oversee seamless integration.
- Company: Join Mitsubishi Electric, a leader in sustainable technology and innovation.
- Benefits: Enjoy flexible working, generous leave, private medical insurance, and exciting social events.
- Why this job: Be part of a dynamic team making a real difference in the tech industry.
- Qualifications: Looking for strategic leaders passionate about customer needs and service delivery.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
The predicted salary is between 43200 - 72000 £ per year.
Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that is making a difference?
Office Location: Mercury Park, Trafford Park, Manchester, M41 7LY
About Us: We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.
Role summary: We are seeking a dynamic and strategic leader to join our team as a CLCS Solutions Delivery Manager. This pivotal role is designed for individuals passionate about transforming innovative service concepts into scalable, customer-centric solutions.
- Service Ownership: Act as the business owner for assigned service innovations during the execution phase, defining scope, KPIs, and value drivers.
- Cross-Functional Leadership: Lead and coordinate cross-functional working groups across LES, including Sales, Service, Digital, and Commercial teams, to drive service adoption and scale.
- Customer-Centric Approach: Ensure that new services are viable, desirable, and deliverable, aligning with customer needs and expectations.
- Seamless Integration: Oversee the seamless integration of new services into CLCS, ensuring smooth transitions and operational efficiency.
Key Responsibilities:
- Work closely with customers to identify pain points, test early-stage service concepts, and refine new offerings.
- Gather structured feedback from pilot customers, identifying areas for improvement before full rollout.
- Design and manage customer trials, pilot programs, and proof-of-concepts for new service offerings.
- Ensure pilots are structured with clear success metrics, measurable outcomes, and data-driven evaluation criteria.
- Work with sales teams to select early adopters, ensuring a diverse testing group across different customer types.
- Develop detailed service delivery frameworks, ensuring new solutions can be smoothly deployed across CLCS.
- Work with Service Operations & Customer Support to ensure service teams are fully prepared for new offerings.
- Track service adoption rates, customer satisfaction, and commercial performance post-launch.
- Identify areas for improvement, ensuring CLCS can refine and enhance new service models over time.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working – we offer a range of flexible working options that include working from home or hybrid working.
- Pension.
- Life Assurance.
- Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi.
- Access to Mitsubishi’s very own discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts).
- Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity: We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds and experiences. All employment is decided on the basis of qualifications, merit, and business need.
Solutions Delivery Manager employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Delivery Manager
✨Tip Number 1
Familiarise yourself with Mitsubishi Electric's core values and mission. Understanding their commitment to sustainability and innovation will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current employees or industry professionals who have experience in solutions delivery. Engaging in conversations about their roles can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led cross-functional teams in the past. Highlighting your leadership skills and ability to drive service adoption will demonstrate your fit for the Solutions Delivery Manager role.
✨Tip Number 4
Stay updated on the latest trends in customer-centric service delivery and technological innovations. Being knowledgeable about current industry practices will allow you to engage in meaningful conversations and show your proactive approach to the role.
We think you need these skills to ace Solutions Delivery Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Solutions Delivery Manager position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in service delivery, cross-functional leadership, and customer-centric roles. Use quantifiable achievements to demonstrate your impact in previous positions.
Write a Tailored Cover Letter: In your cover letter, express your passion for transforming service concepts into customer-centric solutions. Mention specific examples from your past that showcase your ability to lead teams and drive service adoption.
Highlight Your Soft Skills: Emphasise your communication, leadership, and problem-solving skills in both your CV and cover letter. These are crucial for the role, as you will be coordinating across various teams and engaging with customers.
How to prepare for a job interview at Mitsubishi Electric
✨Understand the Company Culture
Before your interview, take some time to research Mitsubishi Electric Group's values and mission. Understanding their commitment to sustainability and innovation will help you align your answers with their culture, showing that you're a great fit for the team.
✨Demonstrate Cross-Functional Leadership Skills
As a Solutions Delivery Manager, you'll need to lead cross-functional teams. Prepare examples from your past experiences where you've successfully coordinated with different departments, highlighting your ability to drive service adoption and scale.
✨Showcase Customer-Centric Thinking
Be ready to discuss how you've previously identified customer pain points and developed solutions. Use specific examples to illustrate your approach to ensuring services are viable and desirable, which is crucial for this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and strategic thinking. Think about potential challenges in service delivery and how you would address them, demonstrating your ability to oversee seamless integration of new services.
