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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure smooth service operations and customer satisfaction.
- Company: Join Mitsubishi Electric, a global leader in innovation and sustainability.
- Benefits: Enjoy flexible working, generous leave, and comprehensive health insurance.
- Why this job: Be part of a mission-driven company that values creativity and continuous improvement.
- Qualifications: Experience in service management and strong leadership skills are essential.
- Other info: Opportunities for growth and a vibrant workplace culture await you.
The predicted salary is between 36000 - 60000 £ per year.
Lifts and Escalators – Service Operations Manager:
Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that that is making a difference?
Office Location: Unit 3, segro industrial park, Consul Ave, Rainham RM13 8HY
About us:
We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. \”Changes for the Better\” represents the Mitsubishi Electric Group’s attitude to \”always strive to achieve something better\”, as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating \”an even better tomorrow\”
Role summary:
LED’s Service Operations Manager role will be tasked with ensuring our service offering and service contracts run successfully, profitably and smoothly working closely with their team and our customers. From setting financial budgets one day to managing customer escalations, this is one role where one day will never be the same as the next.
This role will be responsible for ensuring that the service department has the best working environment and processes. Service Operations Manager will evaluate how LED Service and Maintenance, and Repairs operates and implements the approved strategies, processes, procedures and policies.
Reporting directly to the LED Deputy General Manager, whilst working proactively with the Senior Team, the Service Operations Manager will lead a team of highly skilled Service Technicians, Sales Consultants and Field Managers to deliver LED’s strategic and operational service plans and repair projects.
Key Responsibilities:
- Prepare annual budgets, monitor, report on monthly basis in Senior Management Meeting
- Be responsible for customer and employees’ satisfaction as per the targets.
- Negotiate and agree Contractual Terms and Scopes of Work for new Maintenance Agreements. Also monitor and advise on pricing of said Agreements.
- Monitor the handover process from operations to service to ensure that units are received into the portfolio to the highest standard as expected by MEU-UK.
- Complete all Q&K reports as advised by MEBS on schedule.
- Complete budget / business reports to Japan (MEBS) on time.
- Convert Free Maintenance (FM) to Paid Maintenance (PM) before the expiry of Defect Liability Period (DLP)
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance – 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working – we offer a range of flexible working options that include working from home or hybrid working.
- Pension.
- Life Assurance.
- Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi.
- Access to Mitsubishi’s very own discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.
Service Operations Manager employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Familiarize yourself with Mitsubishi Electric's core values and mission. Understanding their commitment to technological innovation and sustainability will help you align your answers during the interview, showcasing that you share their vision for 'Changes for the Better'.
✨Tip Number 2
Highlight your experience in managing service operations and customer satisfaction. Be prepared to discuss specific examples where you've successfully led a team or improved processes, as this role requires strong leadership and operational skills.
✨Tip Number 3
Research the latest trends in service operations within the lifts and escalators industry. Being knowledgeable about current challenges and innovations can set you apart and demonstrate your proactive approach to the role.
✨Tip Number 4
Network with current or former employees of Mitsubishi Electric. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach during the interview process.
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Operations Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in service operations, budget management, and team leadership. Use specific examples that demonstrate your ability to meet the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also addresses how you can contribute to Mitsubishi Electric Group's mission of continuous improvement and customer satisfaction.
Highlight Your Achievements: In both your CV and cover letter, emphasize your past achievements in similar roles, particularly those related to managing service contracts, improving processes, and leading teams. Quantify your successes where possible to make a stronger impact.
How to prepare for a job interview at Mitsubishi Electric
✨Understand the Company Culture
Before your interview, take some time to research Mitsubishi Electric Group's values and mission. They emphasize continuous innovation and a commitment to creating a sustainable society. Showing that you align with their vision can set you apart.
✨Prepare for Financial Discussions
As a Service Operations Manager, you'll be responsible for preparing and monitoring budgets. Be ready to discuss your experience with financial management and how you've successfully handled budgets in previous roles.
✨Demonstrate Leadership Skills
This role involves leading a team of skilled professionals. Prepare examples of how you've effectively managed teams, resolved conflicts, and motivated others to achieve their goals. Highlight your leadership style and how it aligns with the company's objectives.
✨Showcase Customer Satisfaction Focus
Customer satisfaction is a key responsibility in this role. Be prepared to discuss strategies you've implemented in the past to enhance customer experiences and how you measure success in this area. This will demonstrate your commitment to both customers and employees.
