At a Glance
- Tasks: Manage commercial service customers and build long-term relationships to drive retention and growth.
- Company: Join Mitsubishi Electric, a leader in low-carbon heating and cooling solutions.
- Benefits: Enjoy competitive salary, bonuses, car, private medical insurance, and 25+ days annual leave.
- Other info: Be the first dedicated Service Account Manager in our aftersales business, driving strategic growth.
- Why this job: Shape a new role focused on customer value and long-term partnerships in a dynamic environment.
- Qualifications: Experience in account management or customer success, with strong CRM skills and analytical mindset required.
The predicted salary is between 36000 - 60000 £ per year.
Direct message the job poster from Mitsubishi Electric
Overview
Service Account Manager
Using customer insight to drive retention, grow customer value, and build long-term partnerships.
Location: Travellers Lane, Hatfield, AL10 8XB | Competitive Salary + Bonus + Car + Benefits
You don’t need to be an HVAC expert to succeed in this role – but you do need commercial instinct, a structured mindset, and the drive to build something new.
Maybe you’ve managed a complex account portfolio and turned it into a retention engine. Maybe you’ve helped service teams deliver on commercial promises. Maybe you’ve taken CRM adoption from checkbox to game-changer—building dashboards, tracking performance, and turning customer data into real insights. Or maybe you’ve built long-term client relationships based on value, not volume.
If you know how to take customer information from data into insight, turn insight into action, and relationships into results — this could be your next strategic step.
This is your chance to shape a brand-new role with Mitsubishi Electric – a market leader in commercial heating and cooling, driving the low-carbon agenda and transforming service and maintenance. You’ll be the first dedicated Service Account Manager in our aftersales business, focused on maximising value from the customers we already have.
What you’ll do
- Manage a portfolio of commercial service customers – across maintenance contracts, commissioning, spare parts, and digital connected (IoT enabled) services
- Build long-term relationships that drive renewals, reduce churn, and increase customer lifetime value
- Use customer data, feedback, and service insights to continuously improve performance, solve problems early, and drive smarter decision-making
- Collaborate with business development, customer support, and field service operations teams to ensure our service delivery matches customer expectations
- Identify and action growth opportunities – from enhanced service coverage to connected diagnostics and remote monitoring
- Balance commercial opportunities with service capacity – helping ensure we scale responsibly, not reactively
- Own customer metrics – tracking renewals, usage, revenue, and satisfaction across the team’s portfolio
- Play a key role in our shift from transactional selling to lifecycle partnerships – focused on long-term customer value, not just short-term wins
What you’ll bring
- Proven experience in account management, service delivery, or customer success within a technical or contract-based environment
- Confidence managing service contracts, renewals, and long-term customer relationships
- Strong capability with CRM platforms and customer data – ideally having championed or improved CRM use in your current or previous team
- A structured, analytical mindset – comfortable working with dashboards, reports, and KPIs
- Excellent collaboration skills – able to work cross-functionally with service, engineering, technical, and commercial teams
- Digital curiosity – interested in how connected technology and remote diagnostics can enhance service outcomes
- (Bonus) Experience in B2B services, engineering, or commercial HVAC/technical sectors
Why this role matters
We’ve built a strong sales engine but now we need the infrastructure to retain and grow our customer base. This role is critical to delivering that shift. You’ll be building the systems, relationships, and insights that underpin our long-term growth.
What you’ll get
In return for your commitment, we offer:
- 25 days annual leave plus bank holidays (rising to 27 with service)
- Pension scheme and life assurance
- Group Income Protection Scheme
- Private Medical and Dental Insurance (single cover funded by Mitsubishi)
- Employee Assistance Programme
Ready to own a high-impact portfolio, shape a new strategic role, and lead our shift to lifecycle growth?
Apply now and help us build the future of commercial HVAC services at Mitsubishi Electric.
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Service Account Manager in Hatfield employer: Mitsubishi Electric
Mitsubishi Electric is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Hatfield. Employees benefit from a competitive salary package, extensive benefits, and ample opportunities for professional growth, making it an ideal place for those looking to advance their careers in SAP and technology. The hybrid working model further enhances work-life balance, allowing you to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Account Manager in Hatfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitsubishi Electric. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitsubishi Electric before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Account Manager in Hatfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitsubishi Electric:Your cover letter is your chance to shine! Tell us why you want to work at Mitsubishi Electric specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitsubishi Electric!
How to prepare for a job interview at Mitsubishi Electric
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
