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For Companies At a Glance
- Tasks: Manage commercial service customers and build long-term relationships to drive retention and growth.
- Company: Join Mitsubishi Electric, a leader in low-carbon heating and cooling solutions.
- Benefits: Enjoy competitive salary, bonuses, car, private medical insurance, and 25+ days annual leave.
- Why this job: Shape a new role focused on customer value and long-term partnerships in a dynamic environment.
- Qualifications: Experience in account management or customer success, with strong CRM skills and analytical mindset required.
- Other info: Be the first dedicated Service Account Manager in our aftersales business, driving strategic growth.
The predicted salary is between 36000 - 60000 £ per year.
Direct message the job poster from Mitsubishi Electric
Overview
Service Account Manager
Using customer insight to drive retention, grow customer value, and build long-term partnerships.
Location: Travellers Lane, Hatfield, AL10 8XB | Competitive Salary + Bonus + Car + Benefits
You don’t need to be an HVAC expert to succeed in this role – but you do need commercial instinct, a structured mindset, and the drive to build something new.
Maybe you’ve managed a complex account portfolio and turned it into a retention engine. Maybe you’ve helped service teams deliver on commercial promises. Maybe you’ve taken CRM adoption from checkbox to game-changer—building dashboards, tracking performance, and turning customer data into real insights. Or maybe you’ve built long-term client relationships based on value, not volume.
If you know how to take customer information from data into insight, turn insight into action, and relationships into results — this could be your next strategic step.
This is your chance to shape a brand-new role with Mitsubishi Electric – a market leader in commercial heating and cooling, driving the low-carbon agenda and transforming service and maintenance. You’ll be the first dedicated Service Account Manager in our aftersales business, focused on maximising value from the customers we already have.
What you’ll do
- Manage a portfolio of commercial service customers – across maintenance contracts, commissioning, spare parts, and digital connected (IoT enabled) services
- Build long-term relationships that drive renewals, reduce churn, and increase customer lifetime value
- Use customer data, feedback, and service insights to continuously improve performance, solve problems early, and drive smarter decision-making
- Collaborate with business development, customer support, and field service operations teams to ensure our service delivery matches customer expectations
- Identify and action growth opportunities – from enhanced service coverage to connected diagnostics and remote monitoring
- Balance commercial opportunities with service capacity – helping ensure we scale responsibly, not reactively
- Own customer metrics – tracking renewals, usage, revenue, and satisfaction across the team’s portfolio
- Play a key role in our shift from transactional selling to lifecycle partnerships – focused on long-term customer value, not just short-term wins
What you’ll bring
- Proven experience in account management, service delivery, or customer success within a technical or contract-based environment
- Confidence managing service contracts, renewals, and long-term customer relationships
- Strong capability with CRM platforms and customer data – ideally having championed or improved CRM use in your current or previous team
- A structured, analytical mindset – comfortable working with dashboards, reports, and KPIs
- Excellent collaboration skills – able to work cross-functionally with service, engineering, technical, and commercial teams
- Digital curiosity – interested in how connected technology and remote diagnostics can enhance service outcomes
- (Bonus) Experience in B2B services, engineering, or commercial HVAC/technical sectors
Why this role matters
We’ve built a strong sales engine but now we need the infrastructure to retain and grow our customer base. This role is critical to delivering that shift. You’ll be building the systems, relationships, and insights that underpin our long-term growth.
What you’ll get
In return for your commitment, we offer:
- 25 days annual leave plus bank holidays (rising to 27 with service)
- Pension scheme and life assurance
- Group Income Protection Scheme
- Private Medical and Dental Insurance (single cover funded by Mitsubishi)
- Employee Assistance Programme
Ready to own a high-impact portfolio, shape a new strategic role, and lead our shift to lifecycle growth?
Apply now and help us build the future of commercial HVAC services at Mitsubishi Electric.
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Service Account Manager employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Account Manager
✨Tip Number 1
Familiarise yourself with Mitsubishi Electric's products and services, especially in the HVAC sector. Understanding their offerings will help you speak confidently about how you can enhance customer relationships and drive value.
✨Tip Number 2
Network with current employees or industry professionals who have experience in account management or service delivery. They can provide insights into the company culture and expectations for the Service Account Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've used customer data to drive insights and improve service delivery in your previous roles. This will demonstrate your analytical mindset and ability to turn data into actionable strategies.
✨Tip Number 4
Showcase your collaboration skills by thinking of ways you can work cross-functionally with different teams at Mitsubishi Electric. Be ready to share ideas on how to enhance service delivery and customer satisfaction through teamwork.
We think you need these skills to ace Service Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Service Account Manager position. Tailor your application to highlight relevant experiences that align with managing customer relationships and driving retention.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in account management, service delivery, or customer success. Provide specific examples of how you've used customer data to drive insights and improve performance.
Showcase Your Skills: Demonstrate your proficiency with CRM platforms and your analytical mindset. Mention any instances where you've improved CRM usage or created dashboards that led to better decision-making.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Discuss how your skills can contribute to Mitsubishi Electric's goals of building long-term customer value and enhancing service outcomes.
How to prepare for a job interview at Mitsubishi Electric
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Account Manager. Familiarise yourself with how customer insights drive retention and value, as well as the importance of building long-term partnerships.
✨Showcase Your Experience
Prepare to discuss your previous experience in account management or customer success. Highlight specific examples where you've turned data into actionable insights or improved CRM usage within your team.
✨Demonstrate Analytical Skills
Be ready to talk about your analytical mindset. Discuss how you've used dashboards and KPIs to track performance and make informed decisions, showcasing your ability to solve problems early.
✨Emphasise Collaboration
Since this role requires working cross-functionally, prepare examples of how you've successfully collaborated with different teams. Highlight your communication skills and how they contributed to achieving common goals.
