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- Tasks: Provide top-notch remote technical support for Mitsubishi Electric products.
- Company: Join Mitsubishi Electric, a leader in sustainable technology and innovation.
- Benefits: Enjoy flexible working, generous leave, private medical insurance, and more perks.
- Why this job: Be part of a vibrant culture that values creativity and problem-solving.
- Qualifications: NVQ Level 3 in Refrigeration & Air Conditioning or 7 years industry experience required.
- Other info: Participate in fun social events and enjoy a supportive work environment.
The predicted salary is between 42000 - 84000 £ per year.
We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity.
The Technical Helpdesk Engineer delivers post-sale, remote technical support across all products in the Mitsubishi Electric LES product portfolio – both current line and historic.
To provide market leading post-sale technical support you will need to listen carefully to the information provided, ask effective/open questions to gain a thorough understanding, reference literature and use experience/knowledge to formulate a response and finally effectively communicate the advice/support needed.
Acting as the first tier of post-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Support is provided by phone and/or email and in line with defined service level agreements.
Produce concise, well written, technical case logs that consistently meet quality standards.
Requirements:
- NVQ Level 3 in Refrigeration & Air Conditioning and/or a minimum of 7 years industry experience in service & fault finding.
Benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
- Pension.
- Life Assurance.
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
- Access to Mitsubishi’s very own discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts).
- Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity: Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Senior Technical Engineer (Permanent) employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Engineer (Permanent)
✨Tip Number 1
Familiarise yourself with Mitsubishi Electric's product portfolio, especially the LES products. Understanding the technical specifications and common issues can help you provide better support during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct communication with customers, practice active listening and effective questioning techniques to demonstrate your ability to understand and resolve issues.
✨Tip Number 3
Prepare to discuss your previous experience in service and fault finding. Be ready to share specific examples of challenges you've faced and how you resolved them, as this will showcase your problem-solving skills.
✨Tip Number 4
Research Mitsubishi Electric's commitment to sustainability and innovation. Being able to align your personal values with the company's mission can make a strong impression during your discussions.
We think you need these skills to ace Senior Technical Engineer (Permanent)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Senior Technical Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in technical support and problem-solving. Include specific examples of your achievements in previous roles that demonstrate your ability to deliver excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your technical expertise, communication skills, and any relevant qualifications, such as your NVQ Level 3 in Refrigeration & Air Conditioning. Make sure to convey how you can contribute to Mitsubishi Electric's mission.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Mitsubishi Electric
✨Understand the Product Portfolio
Familiarise yourself with the Mitsubishi Electric LES product portfolio. Knowing both current and historic products will help you answer questions confidently and demonstrate your commitment to providing top-notch technical support.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved technical issues. Highlight your approach to troubleshooting and how you effectively communicated solutions to customers.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you value their input and are keen to understand their needs, which is crucial for a Technical Helpdesk Engineer.
✨Demonstrate Excellent Communication Skills
Be ready to discuss how you produce concise and well-written technical case logs. Emphasise your ability to communicate complex information clearly, as this is essential for meeting quality standards in customer support.
