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- Tasks: Support sales teams with technical advice and manage customer queries effectively.
- Company: Join Mitsubishi Electric, a global leader in energy and automation technologies.
- Benefits: Enjoy 25 days annual leave, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
- Why this job: Be part of a team that drives innovation and makes a real impact in the industry.
- Qualifications: Strong communication skills and IT literacy, especially in Microsoft Office and CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.”
The Pre-Sales Technical Engineer is a key part of the work winning process for the commercial sales network. Presales technical support engineers exist in every region and work together in regional teams to serve the local customer base, offering technical, design and selection advice as well as providing quotations and working closely with the regional sales and operations teams.
As a collective, the PST Engineer have prime accountability for the level pre-sales tendering and bid management support offered to a wide range of customers seeking support when purchasing any of the commercial sales network solutions.
- Technical product support for a wide range of customers and colleagues.
- Communicating by email, phone and face to face to resolve issues and answer queries.
- Collectively managing the local presales technical inbox to ensure customers get a response within the agreed service level.
- To strive for continuous improvement, working with your team leader and regional business manager to suggest changes to processes and systems to improve efficiency and service.
- Assist the sales and operations teams during new product launches, product changeovers, aged stock promotions and/or stock shortages etc.
- To ensure that record keeping in CM2 (CRM) is up to date and all primary fields are completed, for customer profiles, projects and quotations.
Knowledge of markets in which we operate, the customers whom we serve and the factors that influence their decision making/the contractual chain will equip a pre-sales technical engineer with the required level of understanding to make a significant difference to the demand creation and capture stages of the sales process.
Communication skills are therefore vital to this role, both written and oral, a pre-sales technical engineer will need to be able to converse with colleagues at all levels and to form strong relationships. Being IT literate with the full range of Microsoft office programmes and the ability to use CRM systems are skills that are also required.
Generous annual leave allowance - 25 days per year, plus
Hybrid Technical Engineer in Reigate employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Technical Engineer in Reigate
✨Tip Number 1
Network like a pro! Reach out to current employees at Mitsubishi Electric on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to pre-sales engineering. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, they want to see how well you can convey technical information to non-technical folks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Mitsubishi Electric team.
We think you need these skills to ace Hybrid Technical Engineer in Reigate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hybrid Technical Engineer role. Highlight relevant experience and skills that match the job description, especially in technical support and communication.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your understanding of the industry and how your background aligns with our mission at Mitsubishi Electric.
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and effectively. Avoid jargon and keep it straightforward.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Mitsubishi Electric
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of Mitsubishi Electric's products and services. Familiarise yourself with their energy, automation, and building technologies. Being able to discuss specific products and how they fit into customer needs will show your genuine interest and expertise.
✨Master the Art of Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated with colleagues or customers in the past, especially in resolving issues or providing support. This will demonstrate your ability to build strong relationships.
✨Showcase Your Problem-Solving Skills
Think of examples where you've successfully tackled challenges in a technical environment. Be ready to explain your thought process and how you arrived at solutions. This will highlight your analytical skills and your ability to contribute to continuous improvement within the team.
✨Get Familiar with CRM Systems
Since being IT literate is crucial, make sure you understand how CRM systems work, particularly CM2. If you have experience with similar systems, be prepared to discuss it. Showing that you can keep records up to date and manage customer profiles efficiently will set you apart.