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- Tasks: Support sales teams with technical advice and manage customer queries effectively.
- Company: Join Mitsubishi Electric, a global leader in innovative technologies.
- Benefits: Enjoy 25 days annual leave, flexible working, and comprehensive health insurance.
- Other info: Be part of a diverse team with exciting social events and career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your technical skills.
- Qualifications: Strong communication skills and IT literacy are essential.
The predicted salary is between 30000 - 40000 £ per year.
Mitsubishi Electric is a global innovator in energy, automation and building technologies. The Pre-Sales Technical Engineer is a key part of the work winning process for the commercial sales network. Presales technical support engineers exist in every region and work together in regional teams to serve the local customer base, offering technical, design and selection advice as well as providing quotations and working closely with the regional sales and operations teams.
As a collective, the PST Engineer have prime accountability for the level pre-sales tendering and bid management support offered to a wide range of customers seeking support when purchasing any of the commercial sales network solutions. Responsibilities include:
- Providing technical product support for a wide range of customers and colleagues.
- Communicating by email, phone and face to face to resolve issues and answer queries.
- Collectively managing the local presales technical inbox to ensure customers get a response within the agreed service level.
- Striving for continuous improvement, working with your team leader and regional business manager to suggest changes to processes and systems to improve efficiency and service.
- Assisting the sales and operations teams during new product launches, product changeovers, aged stock promotions and/or stock shortages.
- Ensuring that record keeping in CM2 (CRM) is up to date and all primary fields are completed for customer profiles, projects and quotations.
Knowledge of markets in which we operate, the customers whom we serve and the factors that influence their decision making will equip a pre-sales technical engineer with the required level of understanding to make a significant difference to the demand creation and capture stages of the sales process. Communication skills are therefore vital to this role, both written and oral, as a pre-sales technical engineer will need to be able to converse with colleagues at all levels and to form strong relationships. Being IT literate with the full range of Microsoft office programmes and the ability to use CRM systems are skills that are also required.
Benefits include:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working options including working from home or hybrid working.
- Pension.
- Life Assurance.
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
- Access to Mitsubishi’s discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club events.
- Employee Assistance Programme including additional services Eldercare & Best Doctors.
Mitsubishi Electric promotes employee diversity through various measures.
Locations
Technical Medical Engineer in Reigate, Surrey employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Medical Engineer in Reigate, Surrey
✨Tip Number 1
Network like a pro! Reach out to current employees at Mitsubishi Electric on LinkedIn or through industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Mitsubishi Electric’s products and recent projects. Being able to discuss how your skills align with their needs will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction, try mock interviews with friends or family. Focus on explaining technical concepts clearly and confidently – it’ll make a huge difference in how you come across.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Technical Medical Engineer in Reigate, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Medical Engineer role. Highlight relevant experience and skills that match the job description, especially in technical support and communication.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your understanding of the industry and how your background aligns with our mission at Mitsubishi Electric.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Use concise language and check for any typos or errors before submitting.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Mitsubishi Electric
✨Know Your Tech Inside Out
As a Technical Medical Engineer, it's crucial to have a solid grasp of the technical aspects of the products you'll be dealing with. Brush up on Mitsubishi Electric's offerings and be ready to discuss how they can benefit customers. This will show your enthusiasm and expertise during the interview.
✨Master the Art of Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare to demonstrate how you would handle customer queries or technical issues, both verbally and in writing. Role-playing with a friend can help you refine your responses.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved technical issues or improved processes. Highlighting your ability to think critically and work collaboratively with sales and operations teams will set you apart from other candidates.
✨Familiarise Yourself with CRM Systems
Since keeping records in CRM systems is part of the job, make sure you're comfortable discussing your experience with such tools. If you haven't used a specific system before, do a bit of research to understand its functionalities and be ready to explain how you'd adapt quickly.