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- Tasks: Support sales teams with technical advice and manage customer queries effectively.
- Company: Join Mitsubishi Electric, a global leader in innovative technologies.
- Benefits: Enjoy 25 days annual leave, flexible working, and comprehensive health insurance.
- Other info: Be part of a diverse team with exciting social events and career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your technical skills.
- Qualifications: Strong communication skills and IT literacy are essential.
The predicted salary is between 35000 - 45000 £ per year.
Mitsubishi Electric is a global innovator in energy, automation and building technologies. The Pre-Sales Technical Engineer is a key part of the work winning process for the commercial sales network. Presales technical support engineers exist in every region and work together in regional teams to serve the local customer base, offering technical, design and selection advice as well as providing quotations and working closely with the regional sales and operations teams.
As a collective, the PST Engineer have prime accountability for the level pre-sales tendering and bid management support offered to a wide range of customers seeking support when purchasing any of the commercial sales network solutions. Responsibilities include:
- Providing technical product support for a wide range of customers and colleagues.
- Communicating by email, phone and face to face to resolve issues and answer queries.
- Collectively managing the local presales technical inbox to ensure customers get a response within the agreed service level.
- Striving for continuous improvement, working with your team leader and regional business manager to suggest changes to processes and systems to improve efficiency and service.
- Assisting the sales and operations teams during new product launches, product changeovers, aged stock promotions and/or stock shortages.
- Ensuring that record keeping in CM2 (CRM) is up to date and all primary fields are completed for customer profiles, projects and quotations.
Knowledge of markets in which we operate, the customers whom we serve and the factors that influence their decision making will equip a pre-sales technical engineer with the required level of understanding to make a significant difference to the demand creation and capture stages of the sales process. Communication skills are therefore vital to this role, both written and oral, as a pre-sales technical engineer will need to be able to converse with colleagues at all levels and to form strong relationships. Being IT literate with the full range of Microsoft office programmes and the ability to use CRM systems are skills that are also required.
We offer a generous annual leave allowance of 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Additional benefits include:
- Flexible Working options including working from home or hybrid working.
- Pension.
- Life Assurance.
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
- Access to Mitsubishi’s discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club events.
- Employee Assistance Programme including additional services Eldercare & Best Doctors.
Mitsubishi Electric promotes employee diversity through various measures.
Locations
Technical Engineer Network in Reigate, Surrey employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineer Network in Reigate, Surrey
✨Tip Number 1
Network like a pro! Reach out to current employees at Mitsubishi Electric on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing a role as a Technical Engineer Network.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and understanding of the products Mitsubishi offers. We recommend creating a cheat sheet of key points to discuss, especially around pre-sales processes and customer engagement.
✨Tip Number 3
Showcase your communication skills! During interviews, be ready to demonstrate how you can effectively communicate complex technical information to non-technical stakeholders. Practice explaining concepts in simple terms with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on our careers page for any updates or new opportunities that might pop up.
We think you need these skills to ace Technical Engineer Network in Reigate, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Engineer Network role. Highlight relevant experience and skills that match the job description, especially in pre-sales support and technical communication.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Use it to showcase your understanding of Mitsubishi Electric's values and how you can contribute to 'Changes for the Better'.
Showcase Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to convey information clearly and effectively. Avoid jargon and keep it straightforward!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Mitsubishi Electric
✨Know Your Stuff
Make sure you brush up on the technical aspects of the role. Understand Mitsubishi Electric's products and services, especially those related to energy, automation, and building technologies. Being able to discuss specific solutions and how they can benefit customers will show that you're genuinely interested and knowledgeable.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with colleagues and customers, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved issues or communicated complex information in the past. This will demonstrate your ability to build strong relationships and work effectively within a team.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing customer queries or working under pressure during product launches. Think of relevant experiences from your past roles and be ready to explain your thought process and the outcomes. This will highlight your problem-solving skills and adaptability.
✨Understand the Market
Familiarise yourself with the market trends and customer needs in the sectors Mitsubishi Electric operates in. Being able to discuss these factors during your interview will show that you have a strategic mindset and understand what influences customer decisions, which is crucial for a pre-sales technical engineer.