Mitsubishi Electric | Pre Sales Technical Engineer
Mitsubishi Electric | Pre Sales Technical Engineer

Mitsubishi Electric | Pre Sales Technical Engineer

Hatfield Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide top-notch pre-sale technical support for Ecodan Air to Water Heat Pumps.
  • Company: Join Mitsubishi Electric, a leader in sustainable technology and innovation.
  • Benefits: Enjoy 25 days of annual leave, flexible working options, and comprehensive health insurance.
  • Why this job: Be part of a team that values creativity and aims for a better tomorrow.
  • Qualifications: Experience in the Air to Water Heat Pump industry and an engineering degree preferred.
  • Other info: Participate in fun social events and enjoy a diverse workplace culture.

The predicted salary is between 36000 - 60000 £ per year.

About us:

We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. \”Changes for the Better\” represents the Mitsubishi Electric Group’s attitude to \”always strive to achieve something better\”, as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating \”an even better tomorrow\”

Role summary:

To provide market leading pre-sale technical support. To listen carefully to the information provided, ask effective questions to gain in-depth application understanding, reference literature and use experience & knowledge to formulate a response and finally effectively communicate the advice/support needed. Focusing on Ecodan Air to Water Heat Pumps and MVHR products.

Acting as the first tier of pre-sale support, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential.

Skills/Responsibilities:

  • Comply with health & safety regulations and company policies.
  • Perform all activities in-line with customer service standards, department standards and company principles.
  • Produce accurate quotations relating to the Mitsubishi Electric Ecodan Air to Water Heat Pumps and Ventilation range.
  • Analysis of specifications and drawings to produce suitable equipment selections.
  • Answer technical and application enquiries promptly, efficiently and in line with agreed service levels.
  • Produce concise, well written, technical advice that consistently meet quality standards.
  • Track, benchmark and develop technical ability on new and existing products ensuring the highest level of knowledge is maintained.
  • Stay up to date with product developments, market and industry knowledge.
  • Produce wiring and piping layout drawings as required.
  • Training support for customers and account managers
  • Support Internal and external stakeholders while promoting on customer centricity and offering a ‘market leading’ service.
  • Achieve key performance indicators.

Experience:

  • Proven experience within Air to Water Heat Pump industry.
  • Engineering degree desirable.
  • Excellent understanding of refrigeration circuits, electric circuitry, water-based heating systems and their application.
  • Knowledge of building regulations.
  • Excellent customer service approach.
  • Ability to work effectively both individually and as part of a team.
  • Problem solving and decision-making capability.
  • HNC / HND / NVQ qualified (desirable).
  • IT literate with Microsoft office packages.
  • Organizational and time management skills.
  • Ability to reference and effectively use technical literature.
  • Ability to work effectively both individually and as part of a team.

In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance – 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
  • Flexible Working – we offer a range of flexible working options that include working from home or hybrid working.
  • Pension.
  • Life Assurance.
  • Group Income Protection Scheme.
  • Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi.
  • Access to Mitsubishi’s very own discount platform.
  • Colleague Referral Scheme.
  • Holiday Buy.
  • Long Service Awards.
  • Cycle to Work Scheme.
  • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
  • Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.

Mitsubishi Electric | Pre Sales Technical Engineer employer: Mitsubishi Electric

At Mitsubishi Electric, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and continuous growth. Our commitment to employee development is reflected in our generous benefits package, including flexible working options, extensive annual leave, and comprehensive health coverage, all designed to support your well-being and career advancement. Join us in creating a sustainable future while enjoying unique opportunities for personal and professional growth in a collaborative environment.
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Contact Detail:

Mitsubishi Electric Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Mitsubishi Electric | Pre Sales Technical Engineer

✨Tip Number 1

Familiarize yourself with Mitsubishi Electric's Ecodan Air to Water Heat Pumps and MVHR products. Understanding the technical specifications and applications of these products will help you engage more effectively during interviews and demonstrate your genuine interest in the role.

✨Tip Number 2

Brush up on your customer service skills, as this role emphasizes excellent customer support. Think of examples from your past experiences where you provided outstanding service or resolved complex issues, and be ready to share them.

✨Tip Number 3

Stay updated on industry trends and building regulations related to air-to-water heat pumps. This knowledge will not only prepare you for potential questions but also show that you are proactive and committed to continuous learning.

✨Tip Number 4

Prepare to discuss your problem-solving approach. Think about specific challenges you've faced in previous roles and how you overcame them, especially in technical contexts. This will highlight your analytical skills and ability to work under pressure.

We think you need these skills to ace Mitsubishi Electric | Pre Sales Technical Engineer

Technical Support
Customer Service Excellence
Problem-Solving Skills
Knowledge of Air to Water Heat Pumps
Understanding of Refrigeration Circuits
Electric Circuitry Knowledge
Water-Based Heating Systems Expertise
Building Regulations Knowledge
Effective Communication Skills
Technical Literature Proficiency
Organizational Skills
Time Management Skills
Ability to Produce Technical Drawings
Team Collaboration
IT Literacy with Microsoft Office

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Pre Sales Technical Engineer position. Understand the key responsibilities and required skills, especially focusing on Ecodan Air to Water Heat Pumps and MVHR products.

Tailor Your CV: Customize your CV to highlight relevant experience in the Air to Water Heat Pump industry. Emphasize your engineering background, customer service skills, and any specific knowledge of refrigeration circuits and water-based heating systems.

Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for technological innovation and your commitment to providing excellent customer service. Mention how your skills align with Mitsubishi Electric's values of 'Changes for the Better'.

Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively solved technical problems in previous roles. This will demonstrate your capability to handle the responsibilities outlined in the job description.

How to prepare for a job interview at Mitsubishi Electric

✨Understand the Product Range

Make sure you have a solid understanding of Mitsubishi Electric's Ecodan Air to Water Heat Pumps and MVHR products. Familiarize yourself with their features, benefits, and applications so you can discuss them confidently during the interview.

✨Demonstrate Customer-Centricity

Prepare examples that showcase your excellent customer service skills. Think about situations where you effectively addressed customer inquiries or resolved issues, as this aligns with the company's focus on providing market-leading service.

✨Showcase Technical Knowledge

Be ready to discuss your experience with refrigeration circuits, electric circuitry, and water-based heating systems. Highlight any relevant qualifications or projects that demonstrate your technical expertise in these areas.

✨Ask Insightful Questions

During the interview, ask questions that show your interest in the role and the company. Inquire about the latest product developments or how the team collaborates to achieve key performance indicators, which will reflect your proactive approach.

Mitsubishi Electric | Pre Sales Technical Engineer
Mitsubishi Electric
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  • Mitsubishi Electric | Pre Sales Technical Engineer

    Hatfield
    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-01-21

  • M

    Mitsubishi Electric

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