Service Coordinator (12 Months FTC) in Manchester

About Us: Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.

Role summary: We have a fantastic opportunity to join our Service and Maintenance team where you will be supporting customers & colleagues in all aspects of Service and Maintenance administration and site visit scheduling. Your work will play a key role in achieving our aim in becoming truly customer centric, ensuring the best experience for our customers. You will be able to directly influence the customer journey and your feedback will help to shape the future Vision for the customer experience, working in collaboration with all Service and Maintenance regions to ensure an industry leading customer experience. We are looking for someone who is enthusiastic, highly motivated and is passionate about creating an Innovative customer experience, building strong relationships with customers and who strives for continuous improvement. You must show pride and passion in the Mitsubishi Electric brand and the products which provide renewable solutions to heating and cooling.

Skills/Responsibilities:

• Raise Sales Orders within SAP and work orders within Field Service to enable scheduling of engineers.
• Raising of invoices for completed works, ensuring all invoicing forecasts and targets are met.
• Forecasting of expected monthly invoicing to enable accurate forecasting vs targets figures.
• Scheduling of engineers to ensure that all customers work is completed in a timely manner.
• Prioritisation of scheduled and unscheduled visits to manage customer and internal expectations.
• Raise Purchase Orders for materials, parts and sub-contractor labour.
• Collaborate with internal departments including Credit Control, Warranty and Central Plant Sales to assist and promptly rectify any issues as they arise. Provide support to other regions as and when required.

Experience Required:

• Previous scheduling experience within the same or similar field service sector.
• High level of administration experience.

Personal attributes:

• Self-motivated, driven, numerate, organised, punctual, assertive, professional, personable, numerate and resourceful.
• Excellent communication skills (both written and verbal).
• Analytical with excellent attention to detail.
• Excellent time management, multitasking skills and ability to meet deadlines set.
• Ability to work under pressure and use own initiative.
• Excellent business sense, commercial awareness and negotiation skills.
• Ability to work effectively both individually and as part of a team.

Desirable skills:

• SAP / CRM / Previous experience in a refrigeration / air conditioning / chiller sector.
• IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint).

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Pension.
• Life Assurance.
• Private Medical, Dental Insurance and a Cash Plan Scheme – Cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts).
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity:

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.