At a Glance
- Tasks: Understand customer needs and behaviours to drive product strategy and improve experiences.
- Company: Join Mitsubishi Electric, a leader in innovation and customer focus.
- Benefits: Enjoy 25+ days of annual leave, flexible working, and comprehensive health benefits.
- Other info: Be part of a vibrant culture with exciting social events and career growth opportunities.
- Why this job: Make a real impact by championing the voice of the customer in strategic decisions.
- Qualifications: Experience in customer insights and strong analytical skills required.
The predicted salary is between 49500 - 60500 £ per year.
Role summary
The Customer Insights Manager is responsible for developing a deep understanding of customer needs, behaviours, decision-making journeys and experiences across Mitsubishi Electric's target markets.
By consolidating and interpreting customer insight from multiple sources, including customer feedback programmes, CRM systems, research studies, market data and stakeholder engagement, the role provides evidence-based recommendations that influence product strategy, proposition development, customer experience improvements and go-to-market decisions.
Requirements
Key Responsibilities
- Develop and maintain a deep understanding of customer needs, behaviours, decision-making journeys and unmet needs across key customer segments.
- Drive customer-informed decision making by translating customer insight into actionable recommendations that influence product strategy, proposition development, customer experience improvements and commercial priorities.
- Identify customer learning priorities and lead the development of Voice of Customer and customer insight initiatives to strengthen business understanding and customer focus.
- Provide customer-led validation of propositions, positioning, messaging and go-to-market activities to improve relevance and effectiveness.
- Champion the voice of the customer across the organisation, ensuring customer needs and feedback are represented in strategic, commercial and operational decision-making.
Benefits
- In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
- Pension.
- Life Assurance.
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
- Access to Mitsubishi’s very own discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- #J-18808-Ljbffr
Customer Insights Manager in England employer: Mitsubishi Electric
Mitsubishi Electric is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the heart of Croydon. With a strong commitment to employee growth, we provide extensive benefits including generous annual leave, private medical insurance, and opportunities for professional development, making it an ideal place for those looking to build a meaningful career in engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Insights Manager in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitsubishi Electric. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitsubishi Electric before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Insights Manager in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitsubishi Electric:Your cover letter is your chance to shine! Tell us why you want to work at Mitsubishi Electric specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitsubishi Electric!
How to prepare for a job interview at Mitsubishi Electric
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
