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- Tasks: Coordinate engineering teams and manage service schedules for efficient customer support.
- Company: Join Mitsubishi Electric, a global leader in energy and automation technologies.
- Benefits: Enjoy 25 days annual leave, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact on customer experiences while working in a supportive environment.
- Qualifications: 2 years in customer service or scheduling, with strong communication skills.
- Other info: Dynamic role with opportunities for growth and innovation.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About us: Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future. Want to know more about the company? Take a look here: MITSUBISHI ELECTRIC UNITED KINGDOM Role summary: The purpose of this role is to coordinate and allocate work to engineering and service teams, managing their daily tasks, schedules, and resources to ensure service visits are completed efficiently and meet deadlines. The Customer Support Coordinator communicates with the residential engineering team and speaks with homeowners to book in service and maintenance visits, working in accordance with the Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s). Skills/Responsibilities: Provide Mitsubishi Electric’s Residential Life Cycle solutions group customers with a premium customer service experience in line with Mitsubishi Electric’s goals and growth targets. Assigning the right engineers to specific jobs or service requests based on their skills, availability, and geographic location. Planning and coordinating engineer visits, adjusting schedules to accommodate changes, and ensuring timely completion of tasks within service level agreements (SLAs). Serving as a central point of contact, proactively communicating with customers to confirm visit details and provide updates, and maintaining strong relationships with engineers and other team members. Processing job sheets, quotes, and purchase orders, managing parts and material inventory, and maintaining accurate records of engineer activities and service histories. Handling urgent or time-sensitive service issues, resolving logistical challenges, and escalating problems promptly when they arise. Tracking key performance indicators (KPIs) and monitoring engineer travel and activity to ensure smooth service operations. Deliver a customer-focused approach to foster brand loyalty and strengthen customer relationships. Ensure resolution of customer issues by taking ownership of customer concerns and complaints, working with stakeholders to ensure we achieve and exceed our Guaranteed Service Standards. Solution focused, working with our field engineers to provide options and resolutions to system faults and enhancements Experience: Minimum of 2 years’ experience in scheduling and/or customer service role, with a demonstrated ability to quickly learn and adapt to new processes and systems. Strong communication (written and verbal) and interpersonal skills to engage effectively with customers and internal teams. Highly organized with excellent attention to detail, able to manage multiple priorities in a fast-paced environment. Customer-focused and Service Orientated with proven problem-solving abilities to deliver exceptional service and resolve issues promptly with an empathetic and pragmatic mindset. A team player who can collaborate with all levels of stakeholders. To embrace a culture of innovation, trust, and empowerment. Proactive work ethic with the ability to use own initiative and work independently to meet goals and deadlines. Resilient, find solutions to day-to-day challenges. Ability to collaborate cross-functionally and consistently meet SLAs and KPIs. Desirable: Experience in the heating, plumbing, or social housing sector. In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance – 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Flexible Working – we offer a range of flexible working options that include working from home or hybrid working. Pension. Life Assurance. Group Income Protection Scheme. Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi. Access to Mitsubishi’s very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports
Customer Support Coordinator (FTC - 9 Months) employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator (FTC - 9 Months)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mitsubishi Electric on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with Mitsubishi Electric’s products and values. This shows you’re genuinely interested and ready to contribute to their mission of creating 'Changes for the Better'.
✨Tip Number 3
Practice your communication skills! As a Customer Support Coordinator, you'll need to be clear and concise. Role-play common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mitsubishi Electric team.
We think you need these skills to ace Customer Support Coordinator (FTC - 9 Months)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Coordinator role. Highlight your experience in scheduling and customer service, and show how your skills align with Mitsubishi Electric's goals. We want to see how you can make a real impact!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and engineers, it's crucial to demonstrate your strong written and verbal skills. Use clear and concise language in your application to reflect your ability to engage effectively with different stakeholders.
Highlight Your Organisational Skills: Being highly organised is key for this position. Share examples from your past experiences where you've successfully managed multiple priorities or adapted to changes quickly. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Mitsubishi Electric
✨Know the Company Inside Out
Before your interview, take some time to research Mitsubishi Electric. Understand their products, values, and recent innovations. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Support Coordinator, you'll need to demonstrate your customer service experience. Prepare examples of how you've handled difficult situations or resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready to Discuss Scheduling Experience
Since this role involves coordinating engineer visits, be prepared to talk about your experience with scheduling and managing multiple priorities. Highlight any tools or systems you've used to keep track of tasks and ensure timely completion.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, how success is measured in the role, or what challenges the team is currently facing. This shows that you're engaged and thinking about how you can contribute.
