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For Companies At a Glance
- Tasks: Deliver top-notch service products and maintain various equipment across the UK.
- Company: Join Mitsubishi Electric, a leader in sustainable technology and innovation.
- Benefits: Enjoy flexible working, generous leave, private medical insurance, and exciting social events.
- Why this job: Be the face of excellent customer service while developing valuable engineering skills.
- Qualifications: C&G Level 2 Cert in Refrigeration and Air Con, plus experience with chillers and AC systems.
- Other info: Opportunities for career growth and a supportive team environment await you!
The predicted salary is between 30000 - 42000 £ per year.
We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity.
The Service Engineer delivers the service products directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric, excellent customer service in conjunction with top quality engineering and problem solving skills are essential. The service engineers will report to the Regional Service Manager and will work closely with the Service Supervisors, Service Coordinators & Quality/Warranty Manager to ensure that an efficient and profitable service product is delivered.
Service Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts. These activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment, meaning that a thorough understanding of all major brands/types of chiller, heat pumps and air conditioning equipment technology will be required.
The Service Engineer will be mainly required to visit multiple sites in their service office region of the UK and occasionally further afield. Some overnight stays may be required if daily travel is deemed excessive. Being available for emergency callouts and being on a standby callout rota will be necessary.
Focus on troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs. To provide ‘on site’ advice to the customer related to technical installation and/or service issues. This information will be captured electronically in real time meaning it is instantly submitted to the regional service office in order to enhance efficiency and customer service.
To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required. Where relevant, to act as a technical ‘on the job’ coach for less experienced service team members. To build and maintain a good working relationship with the regional Service Coordinators and to understand their challenges and requirements. Seek clarification and technical support where needed and escalate issues as appropriate.
Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and to practically apply this information to resolve the issues encountered on site. Working to a high level of customer service at all times, ensuring that the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses.
Minimum C&G Level.2 Cert in Small Commercial Refrigeration and Air Con Systems. C&G Award in F-Gas & ODS Regulations: Category 1 (C&G2079-11). Competent in water chiller, heat pump and AC maintenance, remedial work and commissioning. Good client engineering interface experience specifically around AC and Water Chiller / Heat pump service, maintenance and commissioning. IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word. Competent as working alone or as part of a team.
Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Flexible Working - we offer a range of flexible working options that include working from home or hybrid working. Pension. Life Assurance. Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi. Access to Mitsubishi’s very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts). Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity: Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Customer Services Engineer (Permanent) employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Engineer (Permanent)
✨Tip Number 1
Familiarise yourself with Mitsubishi Electric's products and services, especially in the areas of air conditioning, heat pumps, and chillers. Understanding their technology will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Mitsubishi Electric to gain insights into the company culture and expectations for the Customer Services Engineer role. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered excellent customer service in previous roles. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Be ready to demonstrate your technical knowledge during the interview. Brush up on relevant technical documents and be prepared to explain how you would apply this knowledge to troubleshoot and resolve issues on-site.
We think you need these skills to ace Customer Services Engineer (Permanent)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Services Engineer at Mitsubishi Electric. Familiarise yourself with the technical skills required, such as knowledge of refrigeration and air conditioning systems, as well as customer service expectations.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical qualifications, such as the C&G Level 2 Cert in Small Commercial Refrigeration and Air Con Systems, and any experience with troubleshooting and maintenance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and engineering. Mention specific examples of how you've successfully resolved technical issues or improved customer satisfaction in previous roles. Make sure to express your enthusiasm for working with Mitsubishi Electric.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves direct customer interaction.
How to prepare for a job interview at Mitsubishi Electric
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of chiller, heat pump, and air conditioning technologies. Be prepared to discuss specific brands and types of equipment you have worked with, as this will demonstrate your competence and readiness for the role.
✨Emphasise Customer Service Skills
Since the role involves direct interaction with customers, highlight your experience in providing excellent customer service. Share examples of how you've resolved customer issues or improved their experience in previous roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to troubleshoot and resolve technical issues under pressure. This will show your potential employer that you can handle the demands of emergency callouts and maintain service quality.
✨Familiarise Yourself with Company Values
Research Mitsubishi Electric's commitment to sustainability and innovation. Be ready to discuss how your personal values align with theirs, as this can set you apart as a candidate who is not only skilled but also a good cultural fit.
