Customer Service Technical Advisor
Customer Service Technical Advisor

Customer Service Technical Advisor

Warrington Full-Time 30000 - 42000 £ / year (est.) No home office possible
M

At a Glance

  • Tasks: Provide front-line technical support to customers via calls and online platforms.
  • Company: Join Mitsubishi Electric, a leader in sustainable technology and innovation.
  • Benefits: Enjoy flexible working, generous leave, and health insurance perks.
  • Why this job: Be part of a culture that values creativity, innovation, and customer satisfaction.
  • Qualifications: Experience in telephony support and HVAC products is essential.
  • Other info: We celebrate diversity and welcome applicants from all backgrounds.

The predicted salary is between 30000 - 42000 £ per year.

About us: We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow".

Role summary: Reporting to the Customer Support Manager, we have a fantastic opportunity for the successful candidate to provide front-line support for our prospective & current customers within Residential Life Cycle Solutions (RLCS). Providing technical advice and solutions through telephony, online and video calls. This role is pivotal in ensuring we offer our customers thorough aftersales support with their products, improve our processes, and enhance all front of house customer interactions with a focus on sales through service.

You will be tasked with providing remote technical support across all ecodan products in the Residential Mitsubishi Electric LES product portfolio – both current line and historic. You will be directly responsible for responding to technical queries from end users.

Skills/Responsibilities:

  • Ensure ‘what we promise is what we deliver’ through collaboration across Residential Life Cycle solutions.
  • Deliver advice in line with manufacturers guidance and within health and safety regulations.
  • Drive sales through service, retention, and loyalty to meet individual KPI targets.
  • Provide start of week & end of week summary to Customer Support & Operations Manager, outlining performance vs KPIs and agreed SLAs.
  • Promote customer feedback through platforms such as Trust Pilot and NPS across teams.
  • Work closely with the Customer Excellence Team to create communications that improve efficiencies across our operating model and increase Sales opportunity.
  • Monitor & maintain accurate records on Mitsubishi’s internal systems providing a clear and concise audit trail for any customer contact.
  • Solution focused, working with our Field Operations Manager and Sales & Growth Manager to provide options and resolutions for on-site services leading to increased revenue.
  • Provide balanced feedback and support where required.
  • Competitor insight and feeding back on market intelligence and trends, changes & enhancements across the industry to ensure Mitsubishi Electric offer industry leading solutions.
  • Enhance the customer journey and the efficiency of our operating model.
  • Where improvements can be made, be sure to positively highlight and implement them to continually improve our business performance.
  • Awareness of changes to product support, through collaboration with our Product support and Warranty teams to ensure we deliver the right outcomes for the customer and for the business.

Experience:

  • Extensive experience of telephony product support.
  • Self-starter with proven ability to successfully work in a ‘work from home’ environment.
  • Strong experience with HVAC products.
  • Experience of launching & selling new initiatives, products, services into the marketplace.
  • Ability to clearly communicate ideas to gain sponsorship from stakeholders.
  • Excellent verbal and written communication skills.
  • Strong knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Curious and Creative, to ensure we stay one step ahead.
  • Service orientated with an empathetic, pragmatic and strong objection handling approach.
  • Solution focused, with customer centricity at the core.
  • Contribute to a culture of innovation, trust, and empowerment.
  • Resilient, find solutions to day-to-day challenges.
  • Willingness to learn, challenge yourself and embrace change.

In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
  • Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
  • Pension.
  • Life Assurance.
  • Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
  • Access to Mitsubishi’s very own discount platform.
  • Colleague Referral Scheme.
  • Holiday Buy.
  • Long Service Awards.
  • Cycle to Work Scheme.
  • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts).
  • Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity: We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds and experiences. All employment is decided on the basis of qualifications, merit, and business need.

Customer Service Technical Advisor employer: Mitsubishi Electric

At Mitsubishi Electric, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and personal growth. Our commitment to employee well-being is reflected in our generous benefits package, including flexible working options, comprehensive health coverage, and a supportive environment that encourages continuous learning and development. Join us in our mission to create a sustainable future while enjoying unique opportunities for career advancement and a fulfilling work-life balance.
M

Contact Detail:

Mitsubishi Electric Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Technical Advisor

✨Tip Number 1

Familiarise yourself with Mitsubishi Electric's product range, especially the ecodan products. Understanding the technical specifications and common issues will help you provide better support during interviews and demonstrate your genuine interest in the role.

✨Tip Number 2

Brush up on your telephony skills and customer service techniques. Since this role involves providing support over the phone and online, showcasing your ability to communicate effectively and handle objections will set you apart from other candidates.

✨Tip Number 3

Research Mitsubishi Electric's commitment to sustainability and innovation. Being able to discuss how these values align with your own can make a strong impression and show that you're a good cultural fit for the company.

✨Tip Number 4

Prepare examples of how you've successfully driven sales through service in previous roles. Highlighting your experience in enhancing customer loyalty and retention will demonstrate your capability to meet the KPIs outlined in the job description.

We think you need these skills to ace Customer Service Technical Advisor

Technical Support Skills
Telephony Communication
HVAC Product Knowledge
Customer Service Orientation
Problem-Solving Skills
Empathy and Active Listening
Sales Skills
CRM Software Proficiency
Written Communication Skills
Collaboration and Teamwork
Adaptability to Change
Market Intelligence Analysis
Attention to Detail
Resilience in Challenging Situations
Creativity and Innovation

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support, especially with HVAC products. Use keywords from the job description to demonstrate your fit for the role.

Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and innovation. Mention specific examples of how you've successfully handled technical queries or improved customer interactions in previous roles.

Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, consider including a brief example in your application that illustrates your ability to communicate complex ideas clearly.

Highlight Problem-Solving Abilities: Emphasise your solution-focused approach by providing examples of challenges you've faced in previous positions and how you resolved them. This will show your potential employer that you're resilient and proactive.

How to prepare for a job interview at Mitsubishi Electric

✨Know Your Products

Familiarise yourself with Mitsubishi Electric's ecodan products and their features. Being able to discuss specific products and their benefits will show your technical knowledge and enthusiasm for the role.

✨Demonstrate Customer-Centricity

Prepare examples of how you've successfully handled customer queries in the past. Highlight your empathetic approach and problem-solving skills, as these are crucial for a Customer Service Technical Advisor.

✨Showcase Your Communication Skills

Practice articulating your thoughts clearly and concisely. Since the role involves providing technical advice over the phone and online, strong verbal and written communication skills are essential.

✨Emphasise Your Adaptability

Be ready to discuss how you've embraced change in previous roles. Mitsubishi Electric values innovation and adaptability, so sharing experiences where you've successfully navigated challenges will resonate well.

Customer Service Technical Advisor
Mitsubishi Electric
M
  • Customer Service Technical Advisor

    Warrington
    Full-Time
    30000 - 42000 £ / year (est.)

    Application deadline: 2027-06-05

  • M

    Mitsubishi Electric

Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>