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- Tasks: Be the voice of the customer and enhance their experience with Mitsubishi Electric.
- Company: Join a global innovator in energy and automation technologies.
- Benefits: Competitive salary, career development, and a chance to make a real impact.
- Why this job: Shape the future of customer experience in a dynamic and supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Collaborative team culture with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
About us: Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.
Role summary: We have a fantastic opportunity where your work will play a key role in helping us achieve our goal of becoming truly customer-centric, ensuring the best possible experience for our customers. In this role, you will directly influence the customer journey, and your feedback will help shape the future vision of the customer experience. You will work collaboratively with our E-Commerce, Procurement, Logistics, and Credit teams, acting as the voice of the customer to champion standardisation, automation, and simplification of processes. We are looking for someone enthusiastic, highly motivated, and passionate about creating an innovative customer experience. You should excel at building strong relationships with customers and strive for continuous improvement. Above all, you must demonstrate pride and passion for the Mitsubishi Electric brand and the products that deliver renewable solutions for heating and cooling.
Skills/Responsibilities:
- Be the ‘voice of the customer’ when operating within the business.
- Bring to the attention of the Spare Parts Manager any process failures that could compromise the integrity and reputation of the department.
- Help customers navigate through digital processes to promote positive NPS/CSAT scores.
- Capturing department performance data for the purpose of reporting including NPS/CSAT scores.
- Effectively manage the spares inbox ensuring professional, prompt, and efficient replies.
- Liaise with logistics, credit control, procurement to highlight any ongoing issues, support the Spare parts manager with insight on issues where required.
- Deal with logistics/credit queries and problems within the stated service level agreements (SLA).
- Understand and comply with all relevant company policies.
- Provide customers accurate information related to spare parts.
- Contribute to all team targets and KPI’s.
Experience:
- Administration experience.
Personal attributes:
- Self-motivated, driven, numerate, organised, punctual, assertive, professional, personable, numerate and resourceful.
- Excellent communication skills (both written and verbal).
- Analytical with excellent attention to detail.
- Excellent time management, multitasking skills and ability to meet deadlines set.
- Ability to work under pressure and use own initiative.
- Excellent business sense, commercial awareness and negotiation skills.
- Ability to work effectively both individually and as part of a team.
Desirable skills:
- SAP / CRM / Previous experience in a refrigeration / air conditioning / chiller sector.
- IT Literate and competent user of Microsoft packages (Outlook, Excel, Word).
Customer Service Advisor employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees at Mitsubishi Electric on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by understanding Mitsubishi Electric's values and products. Show your enthusiasm for creating a customer-centric experience and be ready to discuss how you can contribute to their mission of 'Changes for the Better'.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, consider doing mock interviews with friends or family to refine your ability to articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mitsubishi Electric team and making a real impact.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a fantastic experience for our customers. Use examples from your past experiences to illustrate your enthusiasm.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and responsibilities mentioned in the job description. Highlight your relevant experience and how it aligns with our goal of becoming truly customer-centric. We love seeing candidates who take the time to connect their background to our needs!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it's relevant, and make sure to proofread for any typos or grammatical errors. A polished application shows professionalism!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Mitsubishi Electric and what we stand for!
How to prepare for a job interview at Mitsubishi Electric
✨Know the Company Inside Out
Before your interview, take some time to research Mitsubishi Electric. Understand their products, values, and recent innovations. This will not only impress your interviewers but also help you align your answers with their mission of creating 'Changes for the Better'.
✨Showcase Your Customer-Centric Mindset
As a Customer Service Advisor, your role is all about the customer experience. Prepare examples from your past where you've gone above and beyond for customers. Highlight your ability to build relationships and how you’ve contributed to improving customer satisfaction.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you handle challenges, especially in a fast-paced environment. Think of specific instances where you identified a problem and took the initiative to resolve it. This will show your potential employer that you can effectively manage logistics and credit queries under pressure.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, how they measure success in customer service, or what the biggest challenges are currently. This shows your genuine interest in the role and the company.