At a Glance
- Tasks: As a Chiller Service Engineer, you'll troubleshoot and maintain cooling systems across various sites.
- Company: Join Mitsubishi Electric, a leader in sustainable technology and innovation for a better tomorrow.
- Benefits: Enjoy flexible working options, generous leave, private medical insurance, and exciting social events.
- Why this job: Be the face of excellent customer service while developing your technical skills in a dynamic environment.
- Qualifications: You need a C&G Level 2 Cert in Refrigeration, F-Gas certification, and strong diagnostic skills.
- Other info: Expect some travel and overnight stays; be ready for emergency callouts!
The predicted salary is between 30000 - 42000 £ per year.
About us: We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow".
Role summary: The Service Engineer delivers the service products directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric, excellent customer service in conjunction with top quality engineering and problem solving skills are essential. The service engineers will report to the Regional Service Manager and will work closely with the Service Supervisors, Service Coordinators & Quality/Warranty Manager to ensure that an efficient and profitable service product is delivered. Service Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts. These activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment meaning that a thorough understanding of all major brands/types of chiller, heat pumps and air conditioning equipment technology will be required. The Service Engineer will be mainly required to visit multiple sites in their service office region of the UK and occasionally further afield. Some overnight stays may be required, if daily travel is deemed excessive. Being available for emergency callouts and being on a standby callout rota will be necessary.
Skills/Responsibilities:
- To attend and complete planned site visits and resolve customer issues.
- Focus on troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs.
- To provide ‘on site’ advice to the customer related to technical installation and/or service issues.
- To document all findings from the visit including the nature of the work carried out, the time taken to complete and any recommendations.
- To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required.
- Where relevant to act as a technical ‘on the job’ coach for less experienced service team members.
- Diagnose and repair system malfunctions requiring specific technical knowledge and relevant qualifications.
- To build and maintain a good working relationship with the regional Service Coordinators and to understand their challenges and requirements.
- Seek clarification and technical support where needed and escalate issues as appropriate.
- To commission and start-up systems in line with defined regulations, standards and processes.
- Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and to practically apply this information to resolve the issues encountered on site.
- Working to a high level of customer service at all times, ensuring that the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses.
Experience:
- Minimum C&G Level 2 Cert in Small Commercial Refrigeration and Air Con Systems.
- C&G Award in F-Gas & ODS Regulations: Category 1 (C&G2079-11).
- Industry time served qualification.
- Competent in water chiller, heat pump and AC maintenance, remedial work and commissioning.
- Fault finding and diagnostic skills.
- Good communication skills (written and verbal).
- Good client engineering interface experience specifically around AC and Water Chiller / Heat pump service, maintenance and commissioning.
- IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word.
- Competent as working alone or as part of a team.
- Ability to work under pressure and use own initiative.
- Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional, personable, and resourceful.
- IOSH, or equivalent safety qualification.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
- Pension.
- Life Assurance.
- Group Income Protection Scheme.
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
- Access to Mitsubishi’s very own discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts).
- Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity: As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chiller Service Engineer
✨Tip Number 1
Familiarise yourself with Mitsubishi Electric's products and services, especially their chiller and air conditioning systems. Understanding the technology and how it operates will give you an edge during interviews and help you demonstrate your technical knowledge.
✨Tip Number 2
Network with current or former employees of Mitsubishi Electric. They can provide valuable insights into the company culture and expectations for the Chiller Service Engineer role, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your troubleshooting and diagnostic skills in detail. Be ready to share specific examples from your past experiences where you successfully resolved technical issues, as this is a key aspect of the role.
✨Tip Number 4
Showcase your customer service skills during any interactions with the company. Since the role involves direct customer engagement, demonstrating your ability to communicate effectively and build relationships will be crucial.
We think you need these skills to ace Chiller Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Chiller Service Engineer role. Emphasise your qualifications in refrigeration, air conditioning, and any specific technical knowledge related to chiller systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background and skills make you a perfect fit for Mitsubishi Electric, and express your enthusiasm for contributing to their mission of continuous innovation.
Highlight Customer Service Skills: Since excellent customer service is crucial for this position, provide examples in your application of how you've successfully resolved customer issues in the past. This will demonstrate your ability to maintain positive relationships with clients.
Showcase Technical Proficiency: Detail your technical qualifications and experience with various brands/types of chiller, heat pumps, and air conditioning equipment. Include any relevant certifications, such as C&G Level 2 or F-Gas qualifications, to strengthen your application.
How to prepare for a job interview at Mitsubishi Electric
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of chiller, heat pump, and air conditioning systems. Be prepared to discuss specific brands and technologies, as well as any troubleshooting techniques you've used in the past.
✨Showcase Your Customer Service Skills
Since you'll be the face of the company, it's crucial to demonstrate your excellent customer service skills. Think of examples where you've successfully resolved customer issues or built strong relationships with clients.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, such as handling emergency callouts or working under pressure. Practice how you would approach these scenarios, focusing on your problem-solving and decision-making skills.
✨Highlight Your Teamwork Experience
You'll be working closely with various team members, so be ready to discuss your experience in collaborative environments. Share examples of how you've supported colleagues or contributed to a team's success.