Chiller Service Engineer

About us: We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow".

Role summary: The Service Engineer delivers the service products directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric, excellent customer service in conjunction with top quality engineering and problem solving skills are essential. The service engineers will report to the Regional Service Manager and will work closely with the Service Supervisors, Service Coordinators & Quality/Warranty Manager to ensure that an efficient and profitable service product is delivered. Service Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts. These activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment, meaning that a thorough understanding of all major brands/types of chiller, heat pumps and air conditioning equipment technology will be required. The Service Engineer will be mainly required to visit multiple sites in their service office region of the UK and occasionally further afield. Some overnight stays may be required if daily travel is deemed excessive. Being available for emergency callouts and being on a standby callout rota will be necessary.

Skills/Responsibilities:

• To attend and complete planned site visits and resolve customer issues.
• Focus on troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs.
• To provide ‘on site’ advice to the customer related to technical installation and/or service issues.
• To document all findings from the visit including the nature of the work carried out, the time taken to complete and any recommendations.
• To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required.
• Where relevant, to act as a technical ‘on the job’ coach for less experienced service team members.
• Diagnose and repair system malfunctions requiring specific technical knowledge and relevant qualifications.
• To build and maintain a good working relationship with the regional Service Coordinators and to understand their challenges and requirements.
• Seek clarification and technical support where needed and escalate issues as appropriate.
• To commission and start-up systems in line with defined regulations, standards and processes.
• Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and to practically apply this information to resolve the issues encountered on site.
• Working to a high level of customer service at all times, ensuring that the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses.

Experience:

• Minimum C&G Level 2 Cert in Small Commercial Refrigeration and Air Con Systems.
• C&G Award in F-Gas & ODS Regulations: Category 1 (C&G2079-11).
• Industry time served qualification.
• Competent in water chiller, heat pump and AC maintenance, remedial work and commissioning.
• Fault finding and diagnostic skills.
• Good communication skills (written and verbal).
• Good client engineering interface experience specifically around AC and Water Chiller / Heat pump service, maintenance and commissioning.
• IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word.
• Competent as working alone or as part of a team.
• Ability to work under pressure and use own initiative.

Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional, personable, and resourceful.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts).
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity: As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through various measures.