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- Tasks: Deliver top-notch engineering services and solve customer issues on-site.
- Company: Join Mitsubishi Electric, a leader in innovative technology for a sustainable future.
- Benefits: Enjoy generous leave, private medical insurance, and a vibrant workplace culture.
- Why this job: Make a real impact while working with cutting-edge chiller and air conditioning technology.
- Qualifications: C&G Level 2 in Refrigeration, F-Gas certification, and strong troubleshooting skills required.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
About Us:
We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.
Role summary:
The Applied Engineer delivers services directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Applied Engineers report to the Regional Service Manager and will work closely with Service Supervisors, Service Coordinators & the Quality/Warranty Manager to ensure that an efficient and profitable service is delivered. Applied Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts, these activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment meaning that a thorough understanding of all major brands/types of chiller, heat pumps and air conditioning equipment technology will be required.
Skills/Responsibilities:
- To attend and complete planned site visits and resolve customer issues.
- Focus on troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs.
- To provide ‘on site’ advice to the customer related to technical installation and/or service issues.
- To document all findings from the visit including the nature of the work carried out, the time taken to complete and any recommendations.
- This information will be captured electronically in real time meaning it is instantly submitted to the regional service office to enhance efficiency and customer service.
- To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required.
- Where relevant to act as a technical ‘on the job’ coach for less experienced service team members.
- Diagnose and repair system malfunctions requiring specific technical knowledge and relevant qualifications.
- To build and maintain a good working relationship with the regional Service Coordinators and to understand their challenges and requirements.
- Seek clarification and technical support where needed and escalate issues as appropriate.
- To commission and start-up systems in line with defined regulations, standards and processes.
- Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and to practically apply this information to resolve the issues encountered on site.
- Always working to a high level of customer service, ensuring that the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses.
Experience Required:
- Minimum C&G Level 2 Certificate in Small Commercial Refrigeration and Air Con Systems.
- C&G Award in F-Gas & ODS Regulations: Category 1 (C&G2079-11)
- IOSH, or equivalent, safety qualification.
- Industry time served qualification.
- Competent in water chillers and heat pumps, remedial work and commissioning.
- Fault finding and diagnostic skills.
- Good communication skills (written and verbal).
- Good client engineering interface experience specifically around Water Chillers / Heatpump service, maintenance and commissioning.
- IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word.
- Competent as working alone or as part of a team.
- Ability to work under pressure and use own initiative.
- Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional, personable, and resourceful.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance – 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- Pension
- Life Assurance
- Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
- Access to Mitsubishi’s very own discount platform
- Colleague Referral Scheme
- Holiday Buy
- Long Service Awards
- Cycle to Work Scheme
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors
Equality and Diversity:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.
Chiller Engineer employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chiller Engineer
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and join relevant online groups. The more people you know, the better your chances of landing that Chiller Engineer role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects you've worked on that highlight your experience with chillers and heat pumps. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Ace the interview! Research Mitsubishi Electric and be ready to discuss how your skills align with their mission. Practice common interview questions and think about how you can demonstrate your problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Mitsubishi Electric team.
We think you need these skills to ace Chiller Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Chiller Engineer role. Highlight your relevant experience with chillers, heat pumps, and any technical qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer service skills – they’re super important to us!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and provide solutions, especially when it comes to technical issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Mitsubishi Electric
✨Know Your Stuff
Make sure you brush up on your technical knowledge about chillers, heat pumps, and air conditioning systems. Be ready to discuss specific brands and types, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the equipment but also confident in your skills.
✨Customer Service is Key
Since this role involves direct customer interaction, think of examples where you've provided excellent customer service. Prepare to share how you handled difficult situations or resolved issues on-site. This will demonstrate your ability to maintain positive relationships with clients.
✨Document Everything
Get into the habit of documenting your work meticulously. During the interview, mention how you keep track of your findings and recommendations. This shows that you understand the importance of real-time reporting and can enhance efficiency in your role.
✨Team Player with Initiative
Be prepared to discuss your experience working both independently and as part of a team. Highlight instances where you've taken the initiative or acted as a mentor for less experienced colleagues. This will illustrate your versatility and commitment to teamwork.
