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- Tasks: Provide on-site technical support for Mitsubishi Electric air conditioning products.
- Company: Join a leading company known for exceptional customer service and innovative solutions.
- Benefits: Enjoy 25 days annual leave, flexible working options, and comprehensive health benefits.
- Why this job: Make a real impact by solving problems and delivering top-notch customer support.
- Qualifications: NVQ Level 3 in Refrigeration and Air Conditioning and experience with electrical components.
- Other info: Be part of a dynamic team with opportunities for professional growth and fun social events.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The primary purpose of the role is to deliver on-site technical support across the complete range of LES Commercial Mitsubishi Electric products, both current and existing. On-site support is generally provided in four key areas which are:
- Commissioning
- Health Checks
- Fault Finding
- Investigative Works
Our goal is to deliver exceptional levels of customer service and to be a solutions provider in all areas of the role.
Responsibilities
- Perform all key activities in-line with department standards and company principles.
- Proactively manage your calendar and bookings to ensure the highest level of customer satisfaction post visit.
- Effectively problem solve ensuring each activity results in clear conclusions and recommendations.
- Produce concise, well written technical reports that are submitted on time and in full.
- Act in a polite and courteous manner always, providing exceptional levels of customer support when dealing with customers, both on and off site.
- Always comply with Health & Safety in the course of your duties and support the administration team in the creation of risk assessments and method statements that adhere to this.
- When liaising with other areas of the business engage positively with outcomes focused on customer centricity and a \’best in industry\’ service.
- Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained.
- Experience working with Electrical and Electronic components and can demonstrate safe working practices.
Qualifications
- NVQ Level 3 in Refrigeration and Air Conditioning
- Category 1 F-Gas (City & Guilds 2079)
- IOSH, or equivalent, safety qualification
- IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word.
- Competent as working alone or as part of a team.
- Ability to work under pressure and use own initiative.
Benefits
- Generous annual leave allowance – 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working – we offer a range of flexible working options that include working from home or hybrid working.
- Pension.
- Life Assurance.
- Group Income Protection Scheme.
- Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi.
- Access to Mitsubishi\’s very own discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including Eldercare & Best Doctors.
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Air Conditioning Engineer employer: Mitsubishi Electric
Contact Detail:
Mitsubishi Electric Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Conditioning Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the air conditioning industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance projects related to air conditioning. This not only boosts your CV but also gives you real-world examples to discuss during interviews.
✨Tip Number 3
Prepare for those interviews by brushing up on your technical knowledge. Make sure you can confidently talk about Mitsubishi Electric products and demonstrate your problem-solving skills. Practice common interview questions with a mate to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are keen to join us. Plus, it shows you're genuinely interested in being part of the StudySmarter team.
We think you need these skills to ace Air Conditioning Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Air Conditioning Engineer role. Highlight your experience with Mitsubishi Electric products and any relevant qualifications like your NVQ Level 3 in Refrigeration and Air Conditioning. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional customer service and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Problem-Solving Skills: In your application, give examples of how you've effectively solved problems in previous roles. We’re all about solutions here at StudySmarter, so demonstrating your ability to troubleshoot and provide clear recommendations will definitely catch our eye.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Mitsubishi Electric
✨Know Your Stuff
Make sure you brush up on your knowledge of Mitsubishi Electric products and the specific technical skills required for the role. Familiarise yourself with common issues in air conditioning systems, as well as the latest technologies in the field. This will help you demonstrate your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully diagnosed and resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how your actions led to positive outcomes for customers.
✨Customer Service is Key
Since exceptional customer service is a priority, think of instances where you've gone above and beyond for clients. Be ready to explain how you handle difficult situations and maintain professionalism, even under pressure. This will show that you align with their customer-centric values.
✨Be Ready to Discuss Safety Practices
Given the importance of health and safety in this role, be prepared to talk about your experience with safety protocols and risk assessments. Highlight any relevant qualifications, like your IOSH certification, and share how you ensure compliance in your work.
