Technical Presales Engineer

Mitsubishi Electric is a global innovator in energy, automation and building technologies.

From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK.

With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.

Want to know more about the company? Take a look here: MITSUBISHI ELECTRIC UNITED KINGDOM

Role summary

The Pre sales technical engineer is a key part of the work winning process for the commercial sales network.

Pre sales technical support engineers exist in every region and work together in regional teams to serve the local customer base, offering technical, design and selection advice as well as providing quotations and working closely with the regional sales and operations teams.

As a collective the pre sales technical engineers have prime accountability for the level pre-sales tendering and bid management support offered to a wide range of customers seeking support when purchasing any of the commercial sales network solutions.

The PST engineer will utilise appropriate resources, processes and tools to ensure best in industry service levels and standards are achieved.

This role will report to a regional pre sales technical team leader who will in turn report to the regional business manager.

Skills/Responsibilities

• Technical product support for a wide range of customers and colleagues
• Communicating by email, phone and face to face to resolve issues and answer queries
• Accompanying sales partners on customer visits and calls to enhance work winning capabilities
• Collectively managing the local pre sales technical inbox to ensure customers get a response within the agreed service level
• Produce technically and commercially accurate quotations within required response times
• To strive for continuous improvement, working with your team leader and regional business manager to suggest changes to processes and systems to improve efficiency and service
• To highlight any situation affecting the ability to meet customer service levels to the team leader and regional business manager
• Assist the sales and operations teams during new product launches, product changeovers, aged stock promotions and/or stock shortages etc
• Highlight system issues and/or processes which affect ability to prepare quotations
• Ensure you work to the LES values and standards
• To ensure that record keeping in CM2 (CRM) is up to date and all primary fields are completed, for customer profiles, projects and quotations
• Answer phones in a professional and timely manner, to prioritise incoming customer enquiries by phone and to utilize outgoing telephone calls as appropriate
• As required to work with the wider national pre sales technical team with support and assistance and on collaborative change oriented projects.

Experience

• This role requires strong product knowledge, industry experience (desirable)
• Mathematical and problem solving skills.
• Knowledge of markets in which we operate, the customers whom we serve and the factors that influence their decision making/the contractual chain will equip a pre sales technical engineer with the required level of understanding to make a significant difference to the demand creation and capture stages of the sales process.
• Communication skills are therefore vital to this role, both written and oral, a pre sales technical engineer will need to be able to converse with colleagues at all levels and to form strong relationships.
• This is a work winning role and will be expected to develop and maintain customer relationships and can represent the company in a multitude of situations.
• Being IT literate with the full range of Microsoft office programmes and the ability to use CRM systems are skills that are also required.
• In return for your commitment, we will offer you some fantastic benefits:
• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
• Employee Assistance Programme including additional services Eldercare & Best Doctors.
• Equality and Diversity

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.

Based on this, Mitsubishi Electric promotes employee diversity through the following measures.

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