Site Services Engineer in Norfolk, Norwich

Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.

Role summary:

The Residential site service engineer carries out the tasks related to supporting the Mitsubishi Electric range of residential products and solutions. The main focus of the role will be on Planned preventative maintenance and fault finding and repair works. Additional areas will be:

• Warranty works
• Remedial works
• Unit replacements & system upgrades
• Emergency call outs

Skills/Responsibilities:

• Perform all activities in-line with high customer service centricity, department standards and company principles.
• Achieve high levels of maintenance, repair and system upgrade standards.
• Provide clear problem solving and remedial works suggestions with effective and clear conclusions and recommendations.
• Wherever possible, carry out a “first time fix”.
• Produce concise, well written technical reports that are submitted on time and in full.
• Achieve high levels of H&S compliance in line with company and industry requirements.
• Effectively problem solve on the customer’s behalf.
• Proactively maintain a high level of product knowledge on all aspects of the LES Residential product range.

Experience:

• NVQ Level 2 or 3 in Domestic Heating & Plumbing (6189) or demonstrable heating industry experience.
• Good knowledge of the U.K. heating industry.
• Good knowledge of U.K. building and water regulations.
• G3 Domestic Unvented Hot Water qualification.
• Electrical qualifications – (Part P or Equivalent).
• Full clean driving license.
• Proficient IT and Microsoft Office skills.
• Recognised HVAC Service and Maintenance qualifications.
• Good knowledge of Health & Safety and safe systems of work, (IOSH, NEBOSH).
• Experience working with members of the public and the sensitivities of working in their homes.
• Knowledge of system design and application and sizing is desirable but not essential.
• Knowledge of renewable heating systems (Air Source Heat Pumps) is desirable but not essential.
• F Gas and/or NVQ Level 2 in refrigerant & air conditioning is desirable but not essential.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts).
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity:

As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.