At a Glance
- Tasks: Drive sales by identifying customer needs and providing expert technical support.
- Company: Join Mitsubishi Electric, a global innovator in energy and automation technologies.
- Benefits: Enjoy generous leave, flexible working, and comprehensive health insurance.
- Other info: Collaborative team environment with excellent growth opportunities and fun social events.
- Why this job: Make a real impact on sustainable solutions while developing your career.
- Qualifications: Experience in residential heating systems and strong customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
About us
Mitsubishi Electric is a global innovator in energy, automation and building technologies.
From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK.
With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.
Want to know more about the company? Take a look here: MITSUBISHI ELECTRIC UNITED KINGDOM
Role summary
The Residential Technical Sales and Support Engineer drives sales by identifying customer needs, recommending suitable repair, upgrade or replacement solutions, and providing expert technical support throughout the sales process.
The role blends technical expertise with customer relationship management to deliver effective, compliant, and cost‑efficient proposals, conduct remote site assessments, and support successful project delivery.
Skills/Responsibilities
- Achieve sales targets for remedial works
- Accurately process and manage Residential Engineer Reports within agreed SLA’s
- Create and provide customer quotations with agreed SLA
- Convert remedial and system upgrade/replacement quotation into orders against agreed SLA’s of conversion rate and profitability
- Support Residential Scheduling team and Engineering team with technical support and guidance
- Ensure any required remedial works for our contract customers is carried out within SLA by identifying the required works from the engineer reports, actioning the material and working with the scheduling and engineer teams to carry these works out
- Accurately update and record all activity within the CRM platform
- Provide regular technical and sales feedback to the Site Services Operations Manager
- Deliver and maintain high levels of customer service excellence and satisfaction through achieving agreed SLA’s and receiving feedback through platforms such as Trust Pilot.
Experience
- Is able to work in the Mitsubishi Electric, Manchester (Trafford Park) Office at least 3 days a week
- High level of experience and knowledge of residential heating systems, applications and legislation
- Knowledge and experience of Air Source heat pump technology and application
- Commercial knowledge and experience in a heating service and maintenance environment – can demonstrate the ability to achieve sales targets and manage quotations through to a successful outcome
- Experience in reading, reviewing and interpreting engineer reports and delivering actions off the back of them
- Familiarity of dealing with heating supply chains. Obtaining quotations and negotiating best price
- Excellent written and verbal communication skills – being able to work with colleagues and customers of differing technical skill and knowledge.
- I. T. competency & literacy - demonstrable ability to use the Microsoft suite of programs and applications
- Experience of working with a customer service (CRM) platform – (such as Dynamics 365 Field Service)
- Strong customer service skills – demonstrating a desire to find the right resolution for each customer
- Demonstrate strong team ethics – the person can support and collaborate with colleagues to provide the best, customer centric service
- Service orientated with an empathetic and pragmatic approach,
- A team player who can collaborate with all levels of stakeholders
- Resilient, find solutions to day-to-day challenges
- In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
- Pension.
- Life Assurance.
- Group Income Protection Scheme.
- Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
- Access to Mitsubishi’s very own discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors.
- Equality and Diversity
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.
Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Technical Sales Support Engineer in Manchester employer: Mitsubishi Electric - UK
Mitsubishi Electric United Kingdom is an excellent employer for aspiring engineers, offering a hands-on apprenticeship that fosters practical skills in lift maintenance and repairs. With a strong commitment to employee development, you will benefit from a supportive work culture that prioritises safety and teamwork, alongside opportunities for career progression in a dynamic engineering environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Support Engineer in Manchester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Technical Sales Support Engineer at Mitsubishi Electric - UK, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Mitsubishi Electric - UK. Tailor your message to explain why you’re drawn to them and how you can contribute as a Technical Sales Support Engineer. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Technical Sales Support Engineer in Manchester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Mitsubishi Electric - UK:When writing your cover letter, make sure to tailor your message specifically for Mitsubishi Electric - UK. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Mitsubishi Electric - UK
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Mitsubishi Electric - UK that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Mitsubishi Electric - UK that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Mitsubishi Electric - UK’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
