At a Glance
- Tasks: Support customers with queries and ensure a smooth service experience.
- Company: Join Mitsubishi Electric, a global leader in energy and automation technologies.
- Benefits: Enjoy 25 days annual leave, flexible working, and comprehensive health benefits.
- Other info: Be part of a diverse team with opportunities for growth and fun social events.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Experience in customer service or administration is essential.
The predicted salary is between 25000 - 30000 £ per year.
Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.”
You do not need to come from HVAC to succeed in this role. Maybe you have worked in customer service and become the person everyone trusts to sort things out properly. Maybe you have worked in office administration, sales support, service support, or order processing and know how to keep customers updated while making sure the details are right. Maybe you have helped a team improve the way it uses inboxes, CRM, reports, or service processes to create a smoother customer experience. Or maybe you are already in a customer service administration role and ready for a business with more scale, more structure, and more opportunity to make an impact.
If you know how to turn customer queries, orders, and day-to-day issues into a professional, well-organised service experience, this could be your next step. You will play an important role in helping us deliver a fast, clear, and professional service to customers, while supporting the processes and teams behind the scenes that make that possible.
- Support customers with spare parts enquiries, order updates, and service-related questions.
- Work closely with logistics, credit control, procurement, and internal support teams to resolve issues quickly and keep customers informed.
- Provide accurate information to customers and colleagues, helping create a consistent and reliable customer experience.
- Support digital processes and help customers navigate them confidently and successfully.
- Capture performance information and customer feedback to support reporting and service improvement.
- Contribute to team targets, service levels, and continuous improvement activity.
- Help create a customer experience that is clear, responsive, and easy to deal with.
Experience in customer service, administration, customer support, service support, office coordination, or order processing. Good commercial awareness and the ability to balance customer needs with business process.
Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
Pension. Life Assurance. Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi. Access to Mitsubishi’s very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts) Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Customer Service Advisor - Local Authority in Manchester employer: Mitsubishi Electric - UK
Mitsubishi Electric is an exceptional employer that values its employees by offering a supportive work culture and numerous benefits, including generous annual leave, flexible working options, and comprehensive health insurance. With a strong focus on employee growth and development, you will have the opportunity to make a meaningful impact while being part of a diverse team dedicated to delivering outstanding customer service. Join us in creating 'Changes for the Better' in a dynamic environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Local Authority in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and how you can make a positive impact at Mitsubishi Electric.
✨Tip Number 3
Be proactive! If you see a role that interests you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm for the position.
✨Tip Number 4
Showcase your problem-solving skills! In your conversations, highlight specific examples of how you've turned customer queries into smooth experiences. This will demonstrate your ability to contribute to a clear and responsive customer service.
We think you need these skills to ace Customer Service Advisor - Local Authority in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service or administration, and show us how you can contribute to creating a smooth customer experience.
Showcase Your Skills:We want to see your skills in action! Use specific examples from your past roles to demonstrate how you've handled customer queries or improved processes. This will help us understand how you can make an impact at Mitsubishi Electric.
Be Professional and Clear:When writing your application, keep it professional yet approachable. Use clear language and structure your information logically. This reflects the kind of communication we value in our customer service team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Mitsubishi Electric - UK
✨Know the Company Inside Out
Before your interview, take some time to research Mitsubishi Electric. Understand their products, values, and recent developments in energy and automation. This will not only show your interest but also help you relate your experience to their needs.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past roles where you've successfully handled customer queries or improved processes. Highlight how you turned challenges into positive outcomes, as this aligns perfectly with the role of a Customer Service Advisor.
✨Demonstrate Team Collaboration
Since the role involves working closely with various internal teams, be ready to discuss how you've collaborated with others in previous jobs. Share instances where teamwork led to better customer experiences or streamlined processes.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for customer support, or how they measure success in this role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
